Soft Services Supervisor

Join Amrak Facilities Management – A Red Sea Global Company!

Amrak Facilities Management Company , a subsidiary of Red Sea Global, is a premier provider of world-class facilities management solutions, setting a new standard of excellence in the industry.

Driven by a commitment to operational excellence and shaping the future of FM, Amrak attracts, retains, and empowers top-tier talent to collaborate seamlessly with RSG's world-class destinations and communities.

We deliver exceptional, sustainable, and professional services that not only meet but exceed industry standards, ensuring the seamless operation and maintenance of facilities.

Our focus on best-in-class standards and a highly skilled, experienced workforce allows us to preserve, enhance, and reinforce RSG's brand identity while supporting long-term, both now and into the future.

The roles are based in Saudi Arabia.

Working with Red Sea Global allows you to align your professional goals with your values, making your work not just a job but a meaningful contribution to a better future for the planet and its inhabitants. It's a chance to be part of something bigger than yourself and leave a positive legacy for generations to come.

Job Responsibilities

• Support Soft Supervisor and ensure BICSc standards are understood and delivered on all contracts, with documented training and action plans in place.
• Takes the supervisor's handover and passes it on to the ground team and the small units.
• Support the Supervisor to follow up on the need for operatives and housekeepers' training for work method statements, work instructions, and quality systems on the ground.
• Ensures refresher training plans and on-the-job site training plans, and calendar and reports the outcomes and needs to the supervisor.
• Provide nominations for excellent performance by rewarding and recognizing high performers and those who demonstrate company values on the ground.
• Coordinate with the Supervisor and monitor the delivery of cleaning services with the small units on the ground.
• Work with the Supervisor on forecasting of supplier budgets and costing to enhance budgetary efficiencies.
• Coordinate with the Supervisor and ensure standardized documents are in place and is used uniformly
• Support the Supervisor to close out and action SSPCR inspections non-conformances on the ground.
• Support a hands-on training approach with ground staff and workers.
• Carry out daily inspections and log evidence, and ensure enough tools and equipment are available on the ground.
• Ensures Refresher schedules are delivered and evident enough, capturing on the training attendance log.
• 1x recommendation for monthly awards for the operative’s commendation
• Supports the Supervisor on completion of cleaning requirements for the site and completes scheduled cleaning with operatives on the ground.
• Supports the Supervisor in providing technical evaluations and capturing ground service efficiency of third-party contractors, and proper handling and use of cleaning materials and consumables on the ground.
• Supports enhancement of profitability by suggesting new strategies for enhancing innovations and less consumption ideas.

Job Requirements

Qualification and Experience

• Secondary level or diploma. Additional FM or equivalent experience qualification in Facilities Management is beneficial.
• Minimum 2 years’ experience in a similar role with a property/ facilities management company.

Skills

• Good interpersonal skills/client-facing communication skills
• Ability to work independently with minimal supervision
• Ability to communicate with team members
• Ability to multitask
• Teamwork
• Leadership skills