Software Engineer Data & IT Operations Specialist

Job Overview

Responsibilities

• Oversee end-to-end operational integrity of cloud-based POS platforms, IoT devices, RFID dispensing systems, and smart beverage/coffee technologies by implementing advanced monitoring, alerting, and diagnostic workflows.
• Develop automated data pipelines using Python, SQL, ETL frameworks, and Airflow to streamline reporting, operational intelligence, and multi-system data synchronization.
• Conduct root-cause analysis for system irregularities using log analytics, real-time dashboards, and anomaly detection algorithms.
• Design and implement operational playbooks and SLAs for incident management, system maintenance, data governance, and technology upgrades.
• Optimize network and endpoint performance across tablets, scanners, sensors, and edge devices using network performance monitoring and basic configuration management.
• Collaborate with operations leadership to drive continuous process improvement supported by data modeling, KPI dashboards (Power BI / Tableau), and predictive analytics.
• Maintain and improve cloud workloads (AWS S3, IAM, Lambda, CloudWatch) including serverless automation, permission hardening, and performance checks.
• Support website and digital infrastructure through content management, security scanning, SEO optimizations, and integration management across WordPress, Wix, and Squarespace.
• Configure webhooks, API integrations, and automation scripts to synchronize POS, IoT, and operations data across multiple platforms.
• Document technical workflows, and provide multidisciplinary support for both IT operations and data-driven initiatives.

Technical Skills

• Python
• SQL / MySQL / PostgreSQL
• AWS (S3, IAM, Lambda, CloudWatch), Azure basics
• ETL & Workflow Tools: Apache Airflow, AWS Glue
• Docker for automation and micro-utility workloads
• Power BI, Tableau, Grafana
• Git, GitHub/GitLab
• GoTab, Toast, Clover, Square
• IoT Technologies: Smart Bar Machines, Smart Café Machines, Pour My Beer tap wall systems
• WordPress, Wix, Squarespace
• API & Integration: REST APIs, Webhooks, JSON data exchange

Required Qualifications

• Bachelor’s or Master’s degree in Information Technology, Data Analytics, Computer Science, Information Systems, or a related technical field.
• 0–4 years of experience in IT operations, data analytics, or cloud-based technical support.
• Hands-on experience working with Python, SQL, and ETL/automation workflows.
• Experience supporting POS systems, IoT devices, or cloud-connected smart technologies.
• Background in troubleshooting networks, endpoints, and device ecosystems in fast-paced environments.
• Experience building dashboards, monitoring workflows, or data-driven reporting systems.
• Exposure to AWS services, CMS platforms, and API/webhook integrations.

Preferred Skills

• Experience with Airflow, AWS Glue, or advanced ETL pipeline automation.
• Knowledge of Kubernetes, CI/CD pipelines, or containerized environments.
• Familiarity with Snowflake, Redshift, or other modern data warehousing platforms.
• Experience with observability and monitoring tools (Prometheus, OpenSearch).
• Exposure to automation platforms (Zapier, Make.com) for system integrations.
• Background supporting restaurant, hospitality, or retail technology ecosystems.

Job Type: Full-time

Work Location: In person