Software Support Manager

JOB_REQUIREMENTS

Hires in

Not specified

Employment Type

Not specified

Company Location

Not specified

Salary

Not specified

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Position: Software Support Manager

Location: Atlanta, GA (Hybrid)

*MUST BE ONSITE 3X A WEEK*

Eligibility: Please note that this position is not eligible for Visa sponsorship now or in the future. This restriction applies to all candidates for this position.

Overview:

The Software Support Team Manager leads a team of 5–10 engineers to deliver exceptional software support for NCR Atleos products across multiple regions or product lines. This role combines leadership, technical expertise, and strategic planning to ensure operational excellence, customer satisfaction, and continuous improvement.

Key Responsibilities

Manage team performance, set objectives, conduct appraisals, and create career development plans.
Oversee daily operations, resource planning, and escalations; ensure SLA compliance.
Drive adoption of new technologies, lead controlled deployments, and prepare team for new product support.
Collaborate with senior management on special projects, budget planning, and recruitment.
Analyze trends, implement corrective actions, and improve processes and tools for efficiency.
Represent Software Support at senior management level and maintain strong customer relationships.

Qualifications

Education: BS/MS in Engineering or Computer Science (10+ years software experience) OR Technical/Associate degree (15+ years software experience).
Experience: 7–10 years in software support/development or technical consulting; 3–5 years within NCR Atleos support structure.
Skills: Leadership, problem-solving, communication, negotiation, and ability to manage complex technical issues.

Additional Requirements

Flexible working hours, 24/7 on-call availability, and willingness to travel.
Strong business acumen and ability to interpret data and metrics.

#LI-AD1

#LI-HYBRID

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short/Long Term Disability
Paid Vacation
401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Similar jobs