Software Technical Support Engineer

About the Role:

Asterisk Solutions Pvt. Ltd. is looking for a Software Support Engineer to join our growing team. The ideal candidate will be responsible for providing technical assistance to clients, troubleshooting software-related issues, and collaborating closely with the development team to ensure timely and effective issue resolution. This position requires strong technical aptitude, problem-solving skills, and excellent communication abilities.

Key Responsibilities:

· Respond promptly to customer inquiries via phone, email, or ticketing system, providing high-quality technical support and guidance.

· Troubleshoot and resolve software-related issues using Microsoft SQL Server and other relevant tools.

· Gather detailed information from customers regarding technical problems and document all support interactions.

· Log and manage incidents through the company’s ticketing system, ensuring proper tracking and resolution.

· Collaborate with the development and QA teams to identify, analyze, and resolve software bugs and system errors.

· Maintain thorough and up-to-date documentation of issues, solutions, and system processes.

· Ensure timely follow-up and closure of all support tickets within the defined service level agreements (SLAs).

Qualifications & Skills:

· Bachelor’s or Master’s degree in Computer Science or a related field.

· Hands-on experience with Microsoft SQL Server or strong SQL query knowledge (Fresh graduates with SQL knowledge are encouraged to apply).

· Strong verbal and written communication skills in English are mandatory.

· Experience with a helpdesk ticketing system and customer support tools (for experienced candidates).

· Excellent problem-solving and analytical skills with a focus on customer satisfaction.

Why Join Us:

At Asterisk Solutions, we value our employees and offer a rewarding and growth-oriented work environment with:

· Handsome Salary Package (Based on Experience & Skills)

· Performance-Based Bonuses

· Comprehensive Medical Benefits – Coverage up to PKR 350,000 per annum

· Professional Growth Opportunities

· Collaborative and Supportive Work Culture

· One-Year Employment Contract after Successful Confirmation Period

Who Can Apply:

Both fresh graduates and experienced professionals are encouraged to apply.

If you’re passionate about technology, problem-solving, and delivering excellent customer support, we’d love to have you on our team.

Apply now and become part of a leading IT solutions company serving global clients since 2008.

Job Type: Full-time

Application Question(s):

• Are you fluent in spoken and written English?
• This position requires working from 4:00 PM to 1:00 AM (Pakistan Standard Time). Are you comfortable with this shift timing?
• How would you rate your proficiency in Microsoft SQL Server / SQL queries?

Education:

• Bachelor's (Required)

Work Location: In person