Solution Architect - SDWAN, SASE, Cloud

Tata Communications is a leading global digital infrastructure provider, enabling enterprises to thrive in a hyperconnected world. As a trusted partner in digital transformation, the company delivers solutions in network, cloud, security, mobility, IoT, and collaboration to businesses worldwide.

• Global Reach: Serving over 7,000 customers globally, including 300 of the Fortune 500 companies.
• Network Leadership: Our global network carries 24% of the world's internet routes, with over 7,600 petabytes of internet traffic traveling across it each month.
• Industry Recognition: Named a 'Leader' for the tenth consecutive year in the 2023 Gartner Magic Quadrant for Network Services (Global).
• Great Place to Work: Certified as a Great Place to Work in America, Canada, Greater China, India, UK, Hong Kong & Singapore.
• Infrastructure: We own 710,000 km of subsea fiber (over 17 times around the equator) and 210,000 km of terrestrial fiber.
• Voice Traffic Leadership: Carry 53 billion minutes of wholesale voice traffic annually.
• Official F1 Connectivity Provider: Powering millions of users on and delivering cutting edge connectivity for the F1 experience.

We offer exciting career growth, continuous learning, and exposure to cutting edge technologies. Our innovation driven culture, commitment to sustainability, and focus on employee well being make us a great place to build a meaningful career.

We are an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace. We celebrate differences and ensure that all qualified applicants receive fair consideration for employment, regardless of race, colour, religion, gender, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity drives innovation, and we are dedicated to creating a workplace where everyone feels valued, respected, and empowered to contribute their best.

Designation: Sr. Solution Architect - Enterprise Business

Location: Singapore

Reports to: Head - Solution Engineering, APAC

Role Type: Individual Contributor

About the Role

This role will be responsible for developing solution architecture for complex solutions in Network, SDWAN, SASE & Cloud Security domain. This includes technical solution design and service considerations to increase revenue profitability and market competitiveness. The Solution Architect will serve as a technical expert on solution design, development, and implementation requirements, addressing business needs. Additionally, it will leverage knowledge of the company's products and services to translate customer requirements into functional, effective, and appropriate solutions for the prospective customer base in the APAC region.

Responsibilities

• Support the development of business opportunities in conjunction with the sales team. Where appropriate provide consultancy to aid customers in the development of their requirements.
• Understand customer requirements, assist in the qualification processes and by utilizing the company's standard product and services portfolio to create a suitable solution in concept.
• Actively participate in the RFI/RFP process and development of the technical aspects of proposals in line with customer needs, liaising and qualifying with other colleagues as necessary. Present technical solutions to customers both formally and informally as required.
• Author the Technical Sections of Proposals for prospective customers for handover to low level design.
• Participate with sales in winning customer commitment by carrying out specific tasks called for by the sales campaign plan. Generally, this will include presenting the company's technical competence and the customer specific technical solution.
• Validate appropriate order documentation initiated by sales prior to submission to the order desk or in the case of projects, brief Project Management and Engineering to ensure they are equipped to deliver the solution.
• Maintain and develop knowledge of telecommunications products and services, specifically related to an assigned subject matter expert area.
• Provide product knowledge transfer to other members of the sales organization to enhance their ability to use products to create customer solutions.
• Stay abreast of technical issues, options and advancements within the industry relevant to the TCL services portfolio.

Behaviours to Display

• Must be able to collaborate across stakeholders - Internally (Product, Marketing; Networks Team, CSO - Service Management, Billing & Collections, Solutions Team, etc) and Externally (Marketing Research, Customer forums, Partners, OEM vendor teams, etc.)
• Excellent communication, client relationships, executive engagements, strategic planning, evaluating new account penetration techniques, etc.
• Excellent command on industry footprints & great product knowledge would be an additional advantage.
• Highlight DRIVE behaviours - Accountability & Ownership, Collaboration, Innovation & Agility.

Qualifications & Experience

• Bachelors degree in Engineering or related discipline.
• Successful track record in the System Integrator / Telecommunications arena, with 08-12 years of industry experience and demonstrable track record in complex customer solution wins.
• Ability to formulate thorough and compelling technical solutions documentation including detailed diagrams for both customer facing and internal use.
• The solution architect must possess good customer communication and presentation skills with the ability to progress customer relationship to a 'trusted advisor' status. Proven ability is required to assist Sales in strategizing and pitching capabilities and solutions for acquiring new business and growing existing business.
• Ability to collaborate and work closely with internal Sales, Commercial Management, Product Management, Bid Management and Engineering Teams to put together winning solutions and RFP Responses.
• Follow through closed deals and solutions to ensure proper order and timely implementation.
• Detail oriented and very thorough and comprehensive Solution Design Document (SDD) experience required. Ability to self organize and work within the post sales environment with Project Management and Service Management as necessary.
• Time Management Skills - Ability to multitask and meet multiple timelines.
• Strong written, oral communication skills (both English and Mandarin) to include presentation skills, interpersonal skills, and a professional business image. Be smart and presentable.
• Customer focused, results oriented. Provide a consultative approach to developing customer solutions and design. Demonstrate a high level of maturity and technical knowledge that engenders confidence.
• Experience of developing long term business relationships within key decision makers in large organizations. Has a level of maturity and technical knowledge that engenders confidence and is analytical and pragmatic in the understanding of requirements.
• Experience of teaming effectively with across different disciplines, functions and organizations. An action oriented team player with the ability to lead internal and technical discussions.

Why Join Us

• Opportunity to be a part of high impact, high growth global solution engineering function in a rapidly evolving industry.
• Drive innovation and transformation for some of the world's leading enterprises.
• Collaborate with a dynamic, ambitious, and customer focused leadership team.