Solutions Manager (NJUS)

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Solutions Manager is a role within a specific business unit and works within the business to provide execution guidance for specific business processes or technology changes. Provides coordination and insight and direction, with moderate guidance and direction, for the delivery of business process changes and for technology implementations to ensure business readiness. Coordinates communication, training and status updates for business partners, and works with technology to understand business features and capability needs. Works with the business on the changes and ensures roles and processes are well understood and documented.

Tasks and Responsibilities

• Supports the business coordination and execution associated with business process and technology changes.
• Provides documentation of business feature requirements and communicates those needs to delivery stakeholders in the organization, including impacted businesses and technology.
• Works with the business to understand business needs, and explains those in a straightforward manner for the technology organization
• Forms partnerships with technology to create an execution roadmap about specific business needs and capabilities. Works within the agile framework to help build delivery timelines that align to business changes.
• Understands key business drivers and knowledge to guide business process changes and recommendations.
• Develops necessary discipline for documentation and provides this documentation to others to utilize.
• Utilizes financial and KPI goals to deliver changes and implementations that provide business benefit.
• May be part of a broader team and works closely with others to ensure a comprehensive roadmap and plan for the business unit
• Implements against a business roadmap that leverages key partners across the organization, like HR and Technology.
• Utilizes organizational change management activities to assist with the success of change implementation including process documentation, testing and training.

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

• Working knowledge and experience in agile and program management delivery
• Utilizes prescribed guidelines to execute task completion and solve problems in straightforward situations
• Ability to document business needs and capability requirements, and map into a joint roadmap with key stakeholders.
• Able to explain complex situations and information in straightforward situations. Helps to build consensus to deliver and implement changes within the business unit and other impacted teams
• Works within guidelines and best practices to execute against financial targets, KPIs, and goals that are leveraged for decision making.
• Able to communicate information to meet business and technology delivery needs that impact the business area they support.
• Basic knowledge of business analysis and product management concepts with an understanding of how to manage effective organizational change
• Works within appropriate guidelines and policies with a modest grasp of business strategy and ability to use that knowledge to make tactical decisions.
• Performs a range of assignments and small projects with moderate risks.

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include:

• Medical, Dental, and Vision
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 66% of every dollar you contribute matched by NetJets
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support