Solutions Support BO Tech Specialist

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose

Act as back office engineer for all SOC-Services Nodes. also be involved in the troubleshooting of any issues.

Key Accountabilities & Decision Ownership

• Support and develop new tabs on VAS Investigator tool
• Knowledge sharing for any new information with 1st line team members.
• Own complaints and cases escalated from first line.
• Services Support for 24/7 availability
• Handle customer care individual complains received from call center , retails , corporate and Dealers
• Handle the incident management function for all services such as (Payment , Charging , IN, Messaging and VAS)
• Handle the execution of the Changes requests CRQs for services domains (( Payment , Charging , IN, Messaging and VAS)
• Provide & develop customized solutions and applications to most of the call centers teams to assist them handling customer complains faster and get MAX customer satisfaction

Core Competencies, Knowledge, and Experience

• Bachelor's degree in Communication or equivalent experience.
• 2 years experience in similar field
• Application support or Software developing such as UNIX shell scripting basic experience is a plus
• OS such as UNIX , LINUX
• Database administration or SQL scripting experience
• Core competencies, knowledge and experience
• Dedication, sense of ownership, and ability to work within a team
• Innovative & creative thinking for new solutions, technologies and data protection
• The ability to work quickly, under pressure and to deadlines cross the function groups
• Eye for details and accuracy

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.