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Alila Hinu Bay
SPA MANAGER
Location:
Ṣalālah, Oman
Department: Operations
Job Description
Summary
Core Competencies
- Skill
- Has Leadership Skill
- Has ability to create the promotion program
- Has a sense of urgency
- Has a skill of creating a new treatment
- Has ability to train team member
- Has Computer skills
- Knowledge
- Ability to operate hotel system
- Has treatment knowledge
- Master in English
- Has Product Knowledge skills
- Develop and present a budget
- Manages programs within budget constraints
- Applies budget processes
- Develops strategies for determining budget priorities
- Self Image
- Responds appropriately to customer inquiries, requests or complaints
- Acts to makes things better for the customer
- Encourages others to work together as a team
- Develops and uses systems to increase order and ensure that procedures are followed
- Acts to support learning and development of team member; e.g : provides training, gives task-oriented instruction, directions, coaching and demonstrations, and provides support to increase working effectiveness
- Gives negative and positive feedback in work performance and behaviour for improvement to subordinates
- Allocates task responsibility in appropriate areas to appropriate individuals
- Shows tolerance; remains calm and patient in stressful situations
- Controls own feelings and temper in all situations
- Responds constructively to problems even under stress
- Trait
- Engaging to the guest
- Acts in a consistent manner
- Acts to gain confidence and trust from superiors and colleagues
- Works well with other people
- Communicates clearly and successfully in English Remembers faces and names easily
General Responsibilities
- Ensure the spa operation runs properly, smoothly and professionally on a daily basis.
- Ensure all spa employees are neatly groomed.
- Contribute to work on sales and marketing plans and programs, attend weekly sales and marketing meetings.
- Enforce Hotel and Spa’s Standard Policy and Procedures and Core Standards
- Review employees job descriptions and document changes or updates.
- Conduct quarterly staff reviews and report results to HR .
- Approve all annual leave
- Monitor standard check list are done daily as to SOP.
- Conduct daily staff briefings, reviewing the previous day’s customer comments and operations points.
- Coordinate with other departments for promotions and special projects when needed.
- Assist with journalists and photo shootings. Ensure all branding related comments and collateral material is passed on by communications manager.
- Responsible for daily basic spa operations accounting procedures
- Responsible to monitor employee’s rules and regulations
- Submit monthly operational reports to summary to GM
- Maintain a month to date sales statistics and activities journal.
- Deal with guest and staff complaints
- Assist staff with daily activities
- Make decision regarding discounts and complimentary items and treatments.
- Create new menus for agent’s special programs and cross check cost and spa inclusions with sales.
- Create staff schedules
- Monitor training matrix
- Monitor quality of all spa products and produce on delivery.
- Maintain individual staff performance files.
- Report to HR with any staff related issues
- Continue to provide customer feedback to GM and SD regularly.
- Responsible for the process and procedures of spa purchases.
- Responsible to monitor retail and application stock levels.
- Responsible for monthly stock takes
- Ensure all spa staff has updated information on hotel events, promotions and staff activities.
Qualifications
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to work well under pressure and meet deadlines
- Prior 3+ years’ experience in a Hyatt or luxury brand hotel with same position.
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Alila Hinu Bay
SPA MANAGER