Specialist Technical Support

Key Roles & Responsibilities

• Develop and support enterprise applications using Oracle APEX, and other Oracle development tools.

• Customize Oracle Fusion Applications (HCM/FIN/SCM) using tools such as BI Publisher, Application Composer, Page Composer, and Groovy scripting, but not limited to these to extend and tailor functionalities as per business needs.

• Design and build secure, scalable integrations using Oracle Integration Cloud (OIC), REST/SOAP APIs, and file based methods.

• Analyze and resolve technical issues reported by business users, and provide scalable solutions aligned with industry best practices in the industry.

• Participate in the full software development lifecycle including requirements gathering, solution design, development, testing, and deployment.

• Debug and troubleshoot application and integration issues, ensuring quick resolution and minimal business disruption.

• Prepare technical documentation, user manuals, and assist in training and onboarding end users.

• Adhere to ITIL based change, incident, and release management processes for enterprise systems.

• Collaborate with cross-functional teams to support system upgrades, enhancements, and business-driven implementations.

• Support domain manager on prioritization of change requests

• Perform other job-related duties as assigned

Minimum Qualification/Experiences/Skills

• Education & Professional Qualification:

• BSc. of Computer Application / Science / Information Systems

Professional Experience:

• Minimum 6-8 years experience working as Oracle HCM/FIN/SCM technical consultant.

• Minimum 5 years’ experience in enterprise application development, including web, mobile, and cloud-based systems using Oracle and modern front-end technologies.

• Hands on experience with Oracle development tools such as APEX, BI Publisher, and Groovy scripting.

• Familiarity with cloud platforms and deployment models including IaaS, SaaS, PaaS, and Oracle Cloud Infrastructure (OCI).

• Proven experience in integrating Oracle Fusion Cloud with third-party systems using Oracle Integration Cloud (OIC), REST/SOAP APIs, and file-based interfaces.

• Strong command over modern front-end frameworks such as React.js, with a focus on building responsive and performant applications.

• Proficient in low-code/no-code platforms like Oracle VBCS and Microsoft Power Platform, delivering rapid and maintainable business solutions.

• Experience in debugging complex applications and integrations, identifying root causes and implementing long-term fixes.

• Exposure to full software development lifecycle (SDLC) in both Agile and traditional delivery models.

• Comfortable working in fast-paced environments, with an ability to manage priorities under tight deadlines.

• Demonstrates strong problem-solving, decision-making, and analytical skills, with a proactive mindset and solution-oriented approach.

• Excellent collaboration and communication skills, with a customer-centric approach to internal and external stakeholders.

• Quick to adapt to new technologies and application architectures, with a continuous learning mindset.

• Ability to document technical solutions, prepare user manuals, and support end-user training initiatives.

Familiarity with ITIL-based change, incident, and release management processes in enterprise environments.

Geographic Experience:

N/A

Computer Skills:

• Oracle APEX

• Oracle Integration Cloud (OIC), BI Publisher

• React.js, JavaScript, PL/SQL, HTML5/CSS

• Oracle Fusion Applications (HCM, FIN, SCM) customization tools

• Oracle Cloud Infrastructure (OCI), REST/SOAP APIs

• Low-code/no-code platforms such as Oracle VBCS and Microsoft Power Platform

• DevOps tools for version control, CI/CD, and deployment automation

• Fluent with Microsoft Excel, Word, PowerPoint, and Outlook; experienced with MS Project and Visio

Language Skills:

• Business fluent English

Market/Industry/Functional Knowledge:

• Proficient in Agile and Waterfall development methodologies

• Strong expertise in Oracle Fusion Cloud (HCM, FIN, SCM) and related technologies

• Skilled in Oracle APEX, VBCS, OIC, and cloud-native application design

• Experience with React.js and modern front-end frameworks

• Knowledge of DevOps, QA, and release management practices

• Familiar with relational databases and enterprise system architecture