Sr. Analyst Collection - EMEALA

Who we are?

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company.

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.

Please visit and follow Johnson Controls LinkedIn for recent exciting activities.

Why JCI: https://www.youtube.com/watch?v=nrbigjbpxkg

Asia-Pacific LinkedIn: https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all

Career: The Power Behind Your Mission

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What will you do?

Collections (Dialer) team helps to connect with customers to maximize the timely collection. They make it through an effective management of telephonic queries. This team works to keep AR past dues to minimum, through rigorous follow ups and reminders

• Responsible to recieve in-bound and make out-bound calls to connect with JCI customers
• Obtain and evaluate all the relevant data to handle complaints and inquiries
• Analyze customer behavior and set frequency of call penetration
• Responsible for collection activities of all the active cusotmers for North America & Canada region
• Manage Collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints
• Following up complicated customer calls where required
• Maintain automated call logs and proactively remind the customers of their account status
• Support cusotmers sharing Invoice copies and SOA’s basis the requirement
• Responsible for the continuous on call support for customers to fulfill their needs in making smooth payments
• Maintain work efficiently and respond quickly to customer inquires
• Recording details of comments, inquiries, complaints, and actions taken
• Identifying, escalating priority issues, and reporting to the high-level management

How will you do it?

• Calling customers asking reason of payment delay and requesting them to pay
• Keeping clear log of customers’ feedback when interacting with them in the used Collection Tool
• Order a list of all active customers, format, and make it ready for initiating calls
• Always be proactive in fulfilling customer needs such as invoice copies, statement of accounts etc.
• Ensure the agreed procedures are kept up to date and adhered diligently
• Follow in-bound and out-bound call etiquettes and maintain utmost professionalism while customer conversations
• Maintain call logs and collections notes for an efficient audit trial
• Reconciling the relevant accounts to maintain overall health of the accounts
• Coordinate with the Sales and other stakeholders to obtain necessary information which helps to clear the past dues
• Review aged Past Dues / Unapplied Receipts and educate the customers what payments needs to be prioritized from their end
• Fortnightly discussion on Internal AR Meeting
• Coordinate month end closing process within given timelines
• Achieve outbound call targets on daily, weekly or monthly basis

What we look for?

• Graduate / Postgraduate / Master’s Degree in any stream
• Proficient in both verbal and written business communications
• Excellent English level with clear American pronunciation.
• 5-7 Years of experience required in North America Collection process
• Experience in North American process transition would be preferred
• Systems knowledge in ERPs (Baan, Qolsys, Amer, Oracle & SAP) will be preferred
• Proficiency in Collections Tools like Getpaid, Contact Tool, High Radius will be preferred
• Excellent customer service, business communication, and follow-up skills, with the ability to work in a fast-paced team environment while meeting deadlines
• Experience pulling and analyzing data from ERP and other systems
• Working experience within a shared services environment is mandatory
• Intermediate skills in Microsoft® Word, Excel, Outlook, and Internet navigation and research, including

What we offer:

We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents

Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.