Sr. Manager, Digital Production

Road Scholar is the nonprofit world leader in educational travel for older adults. Our mission is to inspire adults to learn, discover, and travel. With thousands of programs across the globe—including in-person, online, and on the water—we believe curiosity is the key to a well-lived life.

At Road Scholar, we are committed to fostering a culture of inclusivity and belonging. We believe that by valuing a wide range of perspectives and experiences, we create a stronger, more innovative organization that reflects the communities we serve.

In addition, we are dedicated to being an environmentally sustainable organization. From the way we design our programs to how we operate as a team, we are striving to reduce our environmental impact and create a positive legacy for future generations.

About the role...

If you have an eye for design, a passion for educational travel, and a love for mission-driven digital storytelling, this role may be your next adventure. At Road Scholar, we believe that learning changes lives—and for nearly 50 years, we've created educational experiences that connect older adults to the world, to new ideas, and to one another. Every digital message we send and every story we share is an invitation for someone to discover, grow, and experience the joy of lifelong learning.

The Senior Digital Production Manager plays a pivotal role in bringing those stories to life. This leader oversees the creation, production, and delivery of Road Scholar’s digital communications across email, video, and web channels. They ensure that every digital asset—whether an email campaign, video deliverable, or website update—is produced efficiently, on time, on brand, and aligned with our organizational mission and goals.

A collaborative, cross-functional leader, the Senior Digital Production Manager guides the full production lifecycle—from planning and briefing to execution, QA, and performance review. The role manages a talented team that includes an Email Manager, two Email Designers, a Digital Content Designer, a Video Production Manager, and two Video Producers, ensuring seamless coordination across channels and a unified digital presence that reflects the heart of Road Scholar’s work.

Road Scholar offers a remote work environment. The compensation range for this exempt level salaried position is $89,000 - $103,000 based on experience.

In this role, you will provide...

Leadership & Strategy:

• Lead and develop a multi-channel digital production team across email, video, and web content.
• Collaborate with Marketing, Creative, Product, and Video teams to align content production with campaign and organizational priorities.
• Provide clear direction, coaching, and feedback to direct reports, fostering a high-performing, solutions-oriented team.
• Uphold Road Scholar brand standards, accessibility requirements, and editorial integrity across all digital content.

Email Production Oversight:

• Manage and mentor the Email Manager, who oversees daily production and two Email Designers.
• Oversee the quality, accuracy, and on-time delivery of all marketing and transactional email communications.
• Partner with CRM and analytics teams to support segmentation, testing, optimization, and personalization strategies.
• Ensure templates, modules, and campaigns meet brand, accessibility, and technical standards.
• Maintain an efficient production workflow from request intake through QA and deployment.

Web Content Production Oversight

• Supervise the Digital Content Designer in producing, updating, and maintaining web content across Road Scholar’s digital properties.
• Ensure all website updates, landing pages, and content hubs are accurate, accessible, brand-aligned, and optimized for clarity and SEO.
• Partner with Product, SEO, and Creative teams to plan and publish campaign content and priority updates.
• Translate manuscripts and editorial content into polished, web-ready digital assets.
• Review performance data to identify content improvements and opportunities.

Video Production Collaboration

• Partner closely with the Video Production Manager to align video deliverables with broader digital campaigns and timelines.
• Ensure seamless integration of video assets into email campaigns, landing pages, and digital stories.
• Support prioritization and scheduling of video needs across departments.
• Coordinate cross-channel campaigns to ensure video, email, and web elements are produced cohesively and delivered on schedule.

Operations & Optimization:

• Own digital production schedules, QA processes, and governance documentation to ensure consistency and reliability.
• Partner with the Video and Operations Admin to ensure all digital assets are properly tagged, archived, and organized according to metadata and brand standards.
• Identify opportunities to improve production efficiency through tools, templates, systems, and workflow enhancements.
• Track and report on key content performance metrics, sharing insights that inform future planning and prioritization.

We're seeking...

• 6–8 years of experience in digital production, email marketing, video coordination, or web content management, with at least 3 years in a leadership role.
• Proven ability to lead multi-disciplinary production teams in a fast-paced environment.
• Strong understanding of email platforms (e.g., Braze, Mailchimp, Constant Contact) and CMS systems (e.g., Optimizely).
• Experience collaborating with video teams or managing video content workflows.
• Familiarity with HTML/CSS for troubleshooting and QA.
• Excellent project management, communication, and cross-functional collaboration skills.
• Ability to balance creative vision with operational process rigor.
• Passion for education, travel, and mission-driven digital storytelling a plus.

Please submit cover letter with your resume. Cover letter and resume MUST demonstrate both good typography and layout skills. Please send resumes as PDFs, not as Word documents. Please include a link to your online portfolio if available.

Why join the Road Scholar Team...

We offer a competitive compensation and benefits package!

• Medical, Dental and Vision Insurance (with a substantial employee subsidy!)
• 403(b) Retirement Plan with a company match of 5% after 1 year of employment!
• Up to 20 days of PTO annually, accrued every payroll cycle
• Enjoy a paid week off, in addition to your PTO, at the end of December to enjoy the holiday season!
• A generous employee discounts on our programs
• As a Road Scholar employee, you can opt-in to receive an IATA membership
• We take professional development seriously which is why we provide LinkedIn Learning access to all employees amongst other professional development opportunities
• That’s right, we’re fully remote!
• To learn more about our benefits offerings, check us out at https://www.roadscholar.org/careers/

Equal Opportunity Employer

Road Scholar supports diversity in our staff, participants, and programs. An Equal Opportunity Employer Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.

Cybersecurity

At Road Scholar, we are committed to cybersecurity and to providing a safe experience for job seekers. All official communication regarding employment opportunities will come exclusively via email from the official Road Scholar domain or from our applicant tracking system URL recruiting.ultipro.com. We never conduct interviews through texting applications or instant messaging platforms. If you receive an employment offer or other correspondence from an individual at Road Scholar you have not met, or from a non-Road Scholar email domain, it may be a phishing attempt.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.