Sr. Partner Operations Manager, Prime Video

Sr. Partner Operations Manager, Prime Video

How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and revolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us!

Prime Video is a global premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do. The Partner Operations Management (POM) team is looking for a bright, customer obsessed, driven, and creative individual to join our team. POM is responsible for driving a world class partner experience through enabling Partners to deliver assets of all varieties on-time, in full and at the PV quality bar.

As a Sr. Partner Operations Manager you will manage the content delivery performance of our third party studios, content distributors and fulfillment vendors (collectively "partners"). You will drive long term, strategic partnerships with our partners across the globe. In this role you will be accountable for timely and cost effective delivery of source materials from our partners. In addition, you will identify and drive delivery improvements through the use of reporting, data analysis, positive relationship building and innovative workflow enhancements. The ability to develop, own, and report on key performance metrics is critical.

This role will work with executive level leadership within the streaming community, as well as cross functional projects with internal and external stakeholders. Internal teams include content acquisition, vendor management, marketing, engineering, content processing, legal, finance, and accounting teams. External teams vary based on partner and may include marketing, rights management, IT, engineering, Localization, Compliance, and digital operations teams.

In addition to account management, the Partner Operations Manager will conduct analysis to identify opportunities for process improvement, product development, and cost reduction. Partner Operations Managers act as the general manager for partners, owning their content delivery experience and success.

Key Job Responsibilities

• Conduct Trend Analysis and Deep Dive partner performance against KPI targets to drive perfect delivery to Prime Video
• Consult and Advise internal stakeholders (ranging from Content Acquisition to Product Teams) on partner capabilities and system requirements to ensure delivered assets will achieve optimum value
• Advocate on behalf of partners and internal business stakeholders to ensure PV systems provide a best in class user experience, making PV the preferred global service for content providers
• Distill insights on partner capabilities to advise and enhance business strategies such as new content and market launches
• Manage complex escalations that may span across multiple business units
• Drive long term solutions through next gen automation and AI innovations to complex workflows
• Mentor team members and help develop talent across the organization

A Day in the Life

• Drive innovation in delivery capabilities and product adoption by influencing and partnering with engineering, product, and tech teams.
• Drive partner adoption of the digital supply chain road map, gain alignment across multiple key stakeholders, and execute on goals.
• Design workflow strategies for accelerated content delivery in multiple languages and formats, while simplifying and eliminating redundant practices.
• Streamline business and technology solutions that strengthen our partnerships while advancing our services.
• Work effectively in a team environment and cross functionally with Prime Video Catalog technology teams, engineers, Business Teams, Analytics, and Product.

About the Team

Our mission is to make Prime Video the streaming provider of choice for customers and content providers. We aim to create a friction free self service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins.

Basic Qualifications

• BS degree, or BA degree
• 5+ years of demonstrated results as an Account Manager, Vendor Manager, or Business Development role in a technical, e commerce, or media related environment.
• Excellent written and verbal communication skills, strong numerical and analytical aptitude, proven negotiating skills.
• Advanced ability to draw insights from data and clearly communicate them (verbal/written) to the stakeholders and executives as required.
• Demonstrated ability to credibly coordinate between technical teams and business stakeholders, as well as have an understanding of the systems and processes that will be utilized in achieving program objectives.
• Excellent interpersonal skills; ability to form relationships and work successfully with business and technical teams across the organization.
• Proven track record of delivering initiatives from conception through completion.
• Proven ability to multitask and manage multiple projects through work prioritization and planning.
• Proactive attitude and willingness to dig deep to achieve goals.

Preferred Qualifications

• MBA
• Experience and understanding of the entertainment industry, digital media, and/or digital video supply chain.
• Ability to understand customers/content providers and their behavior in order to drive new feature development.
• Ability to deliver on ambiguous projects with incomplete or imperfect data.
• A passion for digital media and entertainment.

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