SR. PROJECT MANAGER

TASKS -
The consultant will work collaboratively with the main Project Manager and eTools technical leadership team. Responsibilities will include, but are not limited to: Project Coordination and Tracking -

• Support the main Project Manager in monitoring progress across eTools submodules and workstreams.
• Develop and maintain detailed project tracking tools (plans, timelines, dashboards).
• Follow up with developers, QA, and stakeholders on assigned tasks and milestones.
• Help manage dependencies, identify delays, and propose corrective actions.
• Track and document ongoing support requests, ensuring timely resolution and communication with end users.

Project Planning and Documentation

• Assist in writing and maintaining user stories, cards, and tickets in project tracking systems (e.g., Azure DevOps, GitHub Projects).
• Document requirements, specifications, and change requests in collaboration with stakeholders and the technical team.
• Contribute to sprint planning, backlog refinement, and prioritization sessions.
• Help prepare presentations, reports, and project updates for internal and external audiences.

Stakeholder Communication

• Act as an additional point of contact for selected stakeholders, ensuring consistent and clear communication.
• Participate in stakeholder meetings to gather requirements, clarify priorities, and relay progress updates.
• Ensure decisions, risks, and action points are logged and followed up.
• Support the main PM in maintaining alignment across business owners, ICTD, and technical teams.

Coordination with Technical Teams

• Liaise with developers, QA, and DevOps engineers to track technical progress and blockers.
• Translate stakeholder needs into actionable technical tasks in collaboration with the technical leads.
• Monitor delivery of minor features, enhancements, and bug fixes.
• Facilitate coordination between business and technical priorities to maintain delivery momentum.
• Assist in support troubleshooting by helping triage and document issues, reproducing reported problems, and coordinating technical follow-up with developers or support specialists.

Continuous Improvement

• Support post-release reviews and documentation of lessons learned.
• Contribute to improving project workflows, templates, and processes.
• Maintain a collaborative and transparent working relationship with the entire eTools team.

QUALIFICATIONS AND EXPERIENCE - Must-Have Requirements -

• At least 7 years of experience in project management or coordination for IT or software development projects.
• Demonstrated ability to manage multiple workstreams and priorities simultaneously.
• Strong experience working with Agile methodologies and tools such as Azure DevOps, Jira, or GitHub Projects.
• Excellent communication and interpersonal skills, with the ability to coordinate across technical and non-technical stakeholders.
• Strong organizational skills and attention to detail.
• Proven ability to work independently and collaboratively, managing tasks with minimal supervision while ensuring alignment with the main PM.
• Fluency in English (written and verbal).

QUALIFICATIONS AND EXPERIENCE - Nice-to-Have Requirements

• Familiarity with software development concepts, including CI/CD, release management, or cloud-based platforms.
• Experience coordinating cross-functional remote teams.
• Background in digital transformation or data-driven programme management.