Sr Specialist IT Onsite Support

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Discover a more connected career

The IT Support Specialist is primarily responsible for supporting IT systems’ end-users by troubleshooting and
repairing technical products while using technical expertise and the Company’s diagnostic tools. The IT Support
Specialist possesses in-depth knowledge of the Company‘s IT infrastructure so, when required or necessary, it is
able to assist Enterprise-level IT teams to identify, support and resolve IT issues.

Connecting you to great benefits

Weekly Paychecks
Paid Time Off, Parental Leave, and Holidays
Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
401(k) w/ Company Match
Stock Purchase Plan
Education Reimbursement
Legal Insurance
Discounts on gym memberships, pet insurance, and much more!

What you’ll do

Provides friendly, courteous and quality support to all users;

Possesses a high level of self-accountability to provide a timely resolution to technical issues;

o Responds to incoming telephone calls, voicemails, web-submissions, emails, chats and face-to-face
requests for assistance from users experiencing IT problems;
o Troubleshoots, analyzes, resolves, tracks, escalates and accurately documents various technical
problems in an effort to minimize system downtime in a multi-user environment (i.e., client specific
applications, printers, workstations, etc.);

Documents IT inventory assignments and regularly inventories them;
Supports and assists other IT Support Staff;
Communicates technical information to both technical and non-technical users. Adapts communication style

and presentation as appropriate for the given audience;

Appropriately routes and escalates incidents to appropriate resources;
Stays current with fundamental operations of relevant software, hardware and other equipment;
Travels to branch locations as requested;
All other duties as assigned.

What you’ll need

Acute attention to detail
Good, honest and respectful written and oral communication skills;
Perceptive demeanor that can relate to individuals at all levels throughout the Company;
Possess strong analytical and problem-solving abilities;
Knowledge of and ability to troubleshoot problems/configure prominent business computer hardware,

software applications and operating systems with a focus on quality including, but not limited to:

Windows 7/10; Microsoft Office;
Printer Support (TCP/IP Settings, SMTP, etc.);
Installing network printers and troubleshoot printer connectivity problems;
Knowledge of and ability to use Remote Session (e.g., LogMeIn Rescue, VNC, etc.);
Android & IOS mobile technologies;
Mobile Device Management (e.g., Airwatch)
Experience with Google Apps for business preferred.
Ability to manage and protect highly confidential information;
Strong organizational skills and time management;
Possess a valid driver’s license and acceptable driving record.

Why grow your career with us
Your career here is more than just a job — it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.

Building stronger solutions together
Our company is an equal-opportunity employer — we are committed to providing a work environment where everyone can thrive, grow, and feel connected.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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