Supervisor - Motor Claims Recovery (Arabic)

Transguard Workforce Solutions is the UAE’s leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.

We are currently recruiting a Supervisor Motor Claims Recovery (Arabic) for our client based in Abu Dhabi, UAE.

Job Purpose:

Responsible for managing and supervising motor recovery claims operations, ensuring timely settlements with other insurance companies, and leading a team of Senior Officers and Claims Assistants. The role ensures compliance with company policies, regulatory requirements, and operational standards while maximizing recovery effectiveness and maintaining stakeholder satisfaction.

Job Responsibilities:

1.Claims Recovery Management:

• Oversee motor recovery claims processing and settlements in line with policy terms and company guidelines.
• Verify coverage and assess liability for recovery claims promptly.
• Negotiate with other insurers and coordinate with the Legal Department for recovery actions.
• Handle invalid recovery claims and ensure proper repudiation with technical justification.

2.Team Supervision & Operational Control:

• Supervise day-to-day operations of the recovery team, ensuring adherence to procedures and performance targets.
• Conduct periodic reviews of aging recovery claims to improve settlement ratios.
• Provide technical guidance and on-the-job training to team members.

3.Compliance & Reporting:

• Ensure compliance with regulatory and procedural requirements.
• Maintain accurate claim records and system entries.
• Prepare and submit timely reports on recovery performance and compliance.

4.Process Improvement & Stakeholder Management:

• Participate in planning and process improvement initiatives.
• Gather and address feedback from internal teams and external stakeholders to enhance service quality.

Key Performance Indicators (KPIs):

• Timeliness and accuracy of recovery claim settlements.
• Reduction in complaints and improvement in stakeholder satisfaction.
• Maximization of recoveries from individuals and insurers.
• Operational efficiency and compliance with standards.

Job Requirements:

• Education: Bachelor’s Degree (Insurance, Business, or related field).
• Preferred Certifications: CII, ARM, Dip CII, ACII, AIS, FIII.
• Experience: 4–6 years in motor claims recovery or insurance claims management.
• Languages: Full professional proficiency in English and Arabic .