Supervisor - Workshop

Responsibilities

• Receive job orders for service and repair jobs from Service Advisors and manage workshop loading effectively.
• Provide detailed explanations and technical justifications for additional repairs with cost estimates and obtain customer approvals.
• Resolve customer complaints proactively to ensure a positive ownership experience.
• Raise material requisitions for approved additional parts and coordinate with Service Advisors on order status.
• Ensure adequate vehicle inflow (service orders opened) to meet revenue targets.
• Promote value-added services, including tyres, accessories, and maintenance packages.

Performance and Quality

• Achieve set monthly targets for productive efficiency, workshop productivity, and revenue.
• Monitor ongoing service orders (WIP) and ensure timely billing.
• Maintain optimal vehicle turnaround time and achieve Fix It Right First Time (FIRFT) benchmarks.

People Management

• Coach and train technicians to enhance skills and promote cross-functional capabilities.
• Review daily and weekly performance of subordinates and provide constructive feedback.
• Foster a culture of accountability, learning, and excellence in the workshop.

Process & Compliance

• Ensure all workshop operations comply with company SOPs and standards.
• Maintain adherence to safety, quality, and environmental policies as per ISO-QSE guidelines.
• Identify areas for process improvement to drive efficiency and service quality.