Supply Chain Resolution Associate - Remote

Overview

The Supply Chain Resolution Associate serves as a Subject Matter Expert (SME) for the validation, accuracy, and resolution of match exceptions in Supply Chain's ERP system. Under the general supervision of the Purchasing Manager responsible for ongoing root cause analysis in support of price file integrity.

Customer Support

Responsible for the daily operations of the department to include being a resource for questions, assisting with daily activities and maintaining a well-documented and productive solution for providing internal customers with ERP training. Also, responsible for monitoring and improvement efforts in support of division strategies specific to customer service. Identifies opportunities for improvement, recommend solutions, and implements recommendations to facilitate change.

Invoice Resolution

• Accountable for managing and coordinating with Accounts Payable, Suppliers and other internal team members to ensure timely resolution of Supply Chain match exceptions related to purchase orders. This includes Supply Chain PO backed match exceptions for contract pricing, non-contract pricing, quantity, unit of measure and receipt issues.
• Must be able to resolve all Supply Chain invoice match exceptions including complex transactions across all Buying functionalities.
• Ability to review contract documentation for accuracy of pricing in the item master. Efficiently work with suppliers to resolve any contract pricing disparity
• Investigate recurring Supply Chain invoice match exception issues to identify root cause by working with supplier, Accounts Payable, Contracting, Item Master data as applicable to find and implement solutions
• Work with suppliers to resolve credit hold issues.
• Identifies areas for workflow and efficiency improvement, determine opportunities to streamline processes.
• Acts as a liaison to other Supply Chain team members regarding invoice resolution recommendations
• Utilizes data tools such as GHX for review of match exceptions

Education

• Associate's level degree in Supply Chain/Business/Health Admin or related field, Bachelor's (Preferred)

or

• 10+ years of related experience in lieu of degree will be considered.

Certification/Licensure

• No specific certification or licensure requirements

Experience

• 5+ years Purchasing/Buyer and/or related accounting/Accounts Payable experience required
• Supply Chain Healthcare experience required.