Support Associate

WE'RE HIRING (Support Associates and Linguistic Recruiters)

Office Location: Bahria town phase 7, Rawalpindi

Shift timings for females: 1pm to 10pm

For Males : 4pm to 1am/5pm to 2am/ 6pm to 3am

Offering 50k - 70k Basic with multiple bonuses up to 40k

Experienced/fresh candidates are encouraged to apply (Salary is negotiable)

Support Associate

Translation Empire is a leader in providing translation and interpretation services . We are dedicated to providing exceptional service to our customers and creating a positive and inclusive work environment for our team. We believe that a great customer experience starts with a great team, and we are looking for a dedicated and empathetic individual to join us.

Role and Responsibilities

As a Support Associate, you will be the first point of contact for our customers. Your main responsibility is to provide excellent service by assisting customers with their inquiries/complaints, resolving issues, and ensuring their overall satisfaction. This role requires a person who is a strong problem-solver and is committed to putting the customer first.

Key responsibilities include:

• Responding to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Identifying and resolving customer issues by providing accurate information, troubleshooting problems, and offering effective solutions.
• Maintaining detailed and accurate records of customer interactions and transactions.
• Collaborating with other departments to address customer needs and improve overall processes.
• Staying up-to-date on product knowledge and company policies to provide the best possible support.
• Handling customer complaints with patience, empathy, and a positive attitude.

Skills and Qualifications

We are looking for a candidate who is genuinely excited to help people and has a passion for providing outstanding service.

Required qualifications and skills:

• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with computer systems and software, including CRM software and the Microsoft Office Suite.
• High school diploma or equivalent; a degree in a relevant field is a plus.
• Previous experience in a customer-facing role is preferred, but not required.

What We Offer

• Market competitive salary
• Medical
• Paid Leaves
• Pick n Drop for Females ( in Radius of 30km)

Apply directly to the job post

or

Send your Cv at:

Nirmeen.desmond@empire-groupuk.com

+923235315589 (WhatsApp)

Job Type: Full-time

Ability to commute/relocate:

• Rawalpindi: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)

Location:

• Rawalpindi (Required)

Work Location: In person

Job Type: Full-time

Pay: Rs50,000.00 - Rs70,000.00 per month

Work Location: In person