Surveillance Shift Manager - MGM Yonkers

Yonkers, New York

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
As the Surveillance Shift Manager, you will oversee the daily operations of the surveillance team, ensuring compliance with company practices, departmental procedures, and Gaming Commission regulations. Your leadership will play a crucial role in game protection and enhancing the overall guest experience.

THE DAY-TO-DAY:

• Supervise and mentor the Surveillance staff, managing the operation of CCTV equipment and preparing daily reports

• Maintain accurate documentation of observations and manage evidence through video dubbing and storage

• Review surveillance footage related to jackpots, guest complaints, and potential procedural issues

• Stay informed on all casino games, cheating methods, and advantage play tactics to train your team effectively

• Act as the primary contact for the state Gaming Regulator regarding incidents and customer complaints

• Ensure proper staffing and shift coverage through effective scheduling

• Conduct one-on-one meetings with team members to address concerns, enforce Standard Operating Procedures, and administer discipline as needed, while also participating in the hiring and promotion processes

THE IDEAL CANDIDATE:

• Must be 18 years or older and able to obtain proper licensure as required by the New York State Gaming Commission

• Must be available to work varied shifts (including 3pm-11pm and 11pm-7am) including weekends and holidays

• Has a Bachelor’s degree or equivalent experience, with a minimum of 2 years in a dynamic leadership role within gaming and/or surveillance

• Possesses detailed knowledge of casino games and cage operations

• Possesses complete working knowledge of gaming regulations and comprehensive knowledge of Minimum Internal Control Standards to maintain a secure and fair environment

• Possesses detailed knowledge of advantage play systems and cheating methods

• Possesses exceptional leadership, mentoring, and communication skills, ready to inspire teams and connect with all business contacts

THE PERKS & BENEFITS:

• Unlock professional growth with robust development programs, networking events, and community volunteer initiatives

• Thrive in a supportive environment where teamwork and innovation flourish

• Enjoy extensive health, dental, and vision insurance, a retirement savings plan with company matching, and wellness programs to support your physical and mental well-being

• Access exclusive discounts on hotels, entertainment, shopping, dining, travel, electronics, and more through our corporate partners

• Enjoy free on-site parking for a convenient start to your day

• Indulge in complimentary meals from our employee dining room, featuring a variety of tasty and nutritious options

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11826

Pay Range:

The pay range for this role is:

$76,000.00 - $126,700.00

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

This position is eligible to participate in the Company’s incentive plan.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!