System Administrator II (CMDB), National Operations

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

Although you'll be hired as a Crown Castle employee, your employment and the responsibilities associated with this job likely will transition to an acquiring company in the future. For more information, please visit: https://www.crowncastle.com/strategic-review-results

ABOUT THE ROLE

The System Administrator II (CMDB) is a key member of a cross-functional team supporting Network NOCs and Operations. This role focuses on data analysis, maintenance, and support of the ServiceNow platform, with an emphasis on the Configuration Management Database (CMDB) and data analysis. Responsibilities include identifying business needs, defining solutions, promoting best practices, ensuring data and process consistency across regions, and coordinating communication. The position also contributes to system development, implementation, and training efforts to ensure consistent usage across regions.

WHAT YOU WILL DO

• Data model CMDB
• Primary role to support data loads into the CMDB
• Participate in enhancement planning to support data modeling and understand data impacts
• Review of high-level business and user requirements into CMDB and relational database plans
• Build, test, and implement data transforms to support data ingestion into ServiceNow
• Perform data audits and corrections
• Create and maintain transform maps
• Develop clear, concise requirements specifications using standard templates
• Maintain system documentation (e.g., user guides, feature communications)
• Develop and improve processes, procedures, and training to ensure consistent system usage
• Conduct process reviews, model business processes, and create process maps to ensure data accuracy
• Troubleshoot and resolve data issues in operational tools
• Document problems, resolutions, and configurations for future reference
• Support automation initiatives for process efficiency

WHAT YOU WILL NEED TO SUCCEED

Education Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in Information Technology (IT) (or equivalent work experience).

Experience Qualifications

• 5+ years of professional technical/industry experience.
• 3+ years of experience in software and data management.
• Hands-on experience with ServiceNow CMDB

Other Skills/Abilities

• Strong analytical skills with the ability to interpret business needs and translate them into technical requirements.
• Excellent verbal and written communication skills; able to interact professionally with diverse stakeholders.
• Proven experience with ServiceNow CMDB
• JavaScript
• Ability to manage multiple initiatives simultaneously
• Demonstrated experience supporting systems and databases
• Strong customer service orientation
• Knowledge of the Information Systems development lifecycle (e.g., requirements definition, user testing)
• Quality control experience
• Exceptional organizational and time management skills
• Ability to analyze issues, determine root causes, and implement effective solutions
• High-level problem-solving skills

Working Conditions: This role falls into our hybrid work model, which is 2-days work from home and 3-days in the office to optimize collaboration, relationship building and key stakeholder engagement. Shift: 24x7 coverage. Specific days and hours to be determined

YOUR COMPANY BENEFITS
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Compensation
The salary range offered for this position is $74100 - $101900 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information
Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.