System Support Engineer

JD for System Support Engineer

Responsibilities:

• Provide technical support for hardware, software, and network systems, ensuring smooth and reliable operations.
• Troubleshoot and resolve system issues, both onsite and remotely, ensuring minimal downtime for end-users.
• Install, configure, and maintain operating systems, servers, and network devices.
• Manage and monitor system performance, identify potential issues, and implement solutions proactively.
• Assist with user administration tasks, including account creation, permissions, and password management.
• Maintain and update system documentation, including installation guides, process workflows, and troubleshooting logs.
• Collaborate with internal teams and third-party vendors to escalate and resolve complex technical issues.
• Stay up-to-date with new technologies and best practices to provide optimal support.

Required Skills:

• 3+ years of experience in a system support or IT support role.
• Strong understanding of Windows operating systems.
• Experience with network configuration, troubleshooting, and security (TCP/IP, DNS, VPN, etc.).
• Knowledge of hardware troubleshooting, including desktops, servers, printers, and peripherals.
• Experience with remote support tools and ticketing systems.
• Basic understanding of virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS, Azure) is a plus.
• Familiarity with backup and recovery solutions and disaster recovery planning.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Strong problem-solving skills and a proactive approach to troubleshooting.
• Excellent communication skills and the ability to explain technical issues to non-technical users.
• Ability to work both independently and as part of a team in a fast-paced environment.