Systems Support Administrator

Role Purpose

Responsible for providing the first-line of support to users for Back Office Environment that includes administration of Patch Management, Software Deployments, LAN Support, IP Telephony, Network and Print Services, Antivirus, and Copier Machines, Desktops / Laptops deployed across Enterprise & related components along with monitoring & control activities to ensure reliability, stability and security of the same; and continuity of related services.

Key Accountabilities

1. Operations Management / Service Desk
   • Responsible for the first-line of support for the Back Office Environment to ensure smooth execution of day-to-day ICT operations and end-user support.
   • Responsible for managing and administering end users hardware, peripherals (laptops, desktops, printers, scanners, copiers, etc) and software within the Enterprise in accordance with the approved guidelines.
   • Maintain updated inventories of hardware/software/firmware as per approved policies w.r.t. his / her domain ensuring periodical updates of the same.
   • Assist in Capacity Planning of his/her concerned domains by gathering & generating statistics useful for daily operations.
   • Assist Lead System Support Administrator in Planning, Designing and Deployment of Back Office Support & Services.
   • Must bring enrichment and enhancement to his/her job role or position and his/her subordinates.
   • Provide assistance to ICT staff as needed.
   • Ensure the Availability and Continuity of Operations of Back Office Environment.
   • Develop necessary documentation w.r.t. his / his job domain and record the configurations (i.e. logical / physical).
   • Closely monitor the users' complaints / problems / errors and provide timely resolutions of assigned SD tickets.
2. Preventive Maintenance
   • Carry out routine / ad-hoc preventive maintenance activities of all concerned domains performed on-time and up to the governing standard.
   • Assist in the execution of pre-approved and scheduled ICT Hardware and Software Audits within the Enterprise.
   • Assist in implementation of the Acceptable Usage Policy w.r.t. his/her domain.
   • Responsible for ensuring the effectiveness of the Patch Management Process of Back Office End-Users Environment.
   • Adhere to Licenses Compliance (Hard / Soft) of concerned domains.
   • Comply with and implement applicable policies / procedures including enforced Information Systems Security Policy.
3. Backup & Recovery
   • Assist in implementation of backup policy pertaining to his/her domain.
   • Responsible for the backup media management and handling pertaining to his/her domain.
   • Perform the recovery of Laptop/Desktop as needed.

Job Specifications

• Strong knowledge of workstations, LAN, and related technologies.
• Proficient in managing standard computer hardware and software systems.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to guide and support users through effective problem resolution.
• Professional, polite, and customer-focused demeanor.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

Holding Companies and Oil and Gas

Salary & Location

Riyadh, Saudi Arabia SAR12,000.00 - SAR15,000.00 (1 month ago)