Team leader

Job Title: Team Lead Education Consultancy

Company: MyGrade

Location: Koramangala, Bengaluru

Salary: Up to 40,000 per month

Joining: Immediate joiners preferred

Job Summary

We are seeking a proactive and experienced Team Lead to manage and oversee the counselling and visa processing operations for an education consultancy. The ideal candidate should have hands-on expertise in guiding students, handling documentation, coordinating with universities, and leading a small team to ensure smooth end-to-end admissions processing.

Key Responsibilities

Team Leadership & Management

• Lead a team of counsellors and visa processing executives.
• Allocate tasks, monitor daily activities, and ensure team performance targets are met.
• Provide training, guidance, and support to new and existing team members.
• Maintain a positive and productive work environment.

Student Counselling

• Guide students on course options, university selection, and admission procedures.
• Conduct counselling sessions (in-person/online) and maintain follow-up until admission.
• Understand student goals and recommend suitable education pathways.
• Provide accurate information about countries, courses, fees, and visa requirements.

Visa Processing

• Oversee end-to-end visa documentation and application processes.
• Ensure all applications are complete, accurate, and compliant with respective country guidelines.
• Coordinate with students, parents, and external stakeholders regarding documentation.
• Keep updated with the latest visa rules and processing requirements.

Operations & Coordination

• Ensure timely submission of applications and documentation.
• Collaborate with universities, partners, and internal departments.
• Track application status and maintain proper records.
• Handle escalations and resolve issues efficiently.

Reporting & Performance Tracking

• Prepare daily/weekly/monthly reports on leads, conversions, admissions, and visa success rates.
• Monitor KPIs and suggest improvements for process efficiency.
• Support management in strategy planning and process enhancement.

Skills & Qualifications

• Minimum 24 years of experience in education counselling and visa processing.
• Prior experience in a team lead / senior counsellor role is preferred.
• Strong communication and interpersonal skills.
• Good understanding of international education systems (USA, UK, Canada, Australia, Europe, etc.).
• Ability to multitask and manage timelines.
• Proficiency in MS Office and CRM tools.

Benefits

• Competitive salary up to 40,000
• Performance incentives (if applicable)
• Opportunity to grow within the organization
• Supportive work environment