Team Leader - Guest Relations - Jumeirah Marsa Al Arab Residences

An opportunity has arisen for a Team Leader to join our Guest Relations Team at Jumeirah Marsa Al Arab Residences. The main duties and responsibilities of this role:

• Oversee day-to-day activities, motivate and guide the team to achieve goals, and lead by example with compassion, honesty, and integrity.
• Develop and implement timelines, delegate tasks, and brief staff on duties across various departments.
• Ensure personnel, clients, and guests are greeted and attended to professionally and discreetly.
• Compile duty rosters and advise on changes as necessary.
• Prepare reports and maintain appropriate filing systems.
• Address guest enquiries and complaints professionally, recording relevant details and notifying the supervisor.