Technical Consultant

The Role
This position is responsible for implementing MRI’s property management solutions and to provide property and lease management consulting services for existing and new clients throughout EMEA. This role will allow for the successful applicant to eventually develop their career into a subject matter expert on client facing projects, being central to leading discussions and implementations. This role allows a degree of responsibility, and the successful applicant will be able to run projects from start to finish. The successful candidate must be capable of leading and participating in working sessions with client’s personnel to facilitate technology-based solutions to business problems. This person must be a team player as there are many key stakeholders across the business that work together towards successful implementations. We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Dubai office. Responsibilities • Familiar with real estate management business processes in either the investor or occupier space (or both). • Work with clients to gather their requirements and implement our software. • Conduct gap analysis, document client requirements, and translate into solution design. • Advise clients on industry best practices regarding property and lease management. • Create business documentation including training material. • Assist clients in software configuration, testing, training, and deployment. • Support in the management of the client and project timelines, risks, and actively resolve project related issues as they arise. • Plan, develop and deliver remote or face to face, systems training programs. • Follow software implementation strategies and coordinate associated tasks and resources required to successfully implement software services. • Work with a varied number of clients in different specialised sectors.

Requirements

• Degree in IT, Business, Finance, Maths, or Accounting is preferred. • Experience in business, knowledge of property and lease management principles, software implementation would be advantageous. • Implementation or use of a property management software is a requirement. Use of Horizon or ProLease Enterprise would be advantageous, though not essential. • Effective communication skills. • Ability to reason logically and provide innovative solutions. • Strong verbal and written communication skills. • Good problem-solving skills and tenacity to resolve them. • Good understanding of software implementation methodology. • Confident with training or training delivery. • Competency in Excel, Word, PowerPoint. • High initiative, self-motivation, and enthusiasm. • Strong professionalism and customer satisfaction orientation. • Being able to demonstrate team working abilities is a must. • Must be flexible to travel when travel is required

About the company
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, cant be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; its a connected community of people who truly feel they belong. Whether were investing in employee resource groups or providing tailored resources for each person to reach their full potential, were passionate about creating a work environment that makes you excited to show up every single day.