Technical Consultant (EMR System Support, Deployment & Optimization)

Technical Consultant (EMR System Support, Deployment & Optimization)

Program

arcTB

Employment

Consultancy

Reporting to

Manager Monitoring & Quality Assurance

Location

JOb Purpose

To support the configuration, deployment, maintenance, and optimization of Electronic Medical Records (EMR) systems across multiple health programs. The consultant will work collaboratively with the program and IT teams, as well as EMR vendors, to ensure smooth implementation, ongoing technical support, and continuous improvement of the systems in line with programmatic needs.

RESPONSIBILITIES a) Initial Engagement & Preparation

Conduct desk research and review existing documentation to understand the EMR platform(s), implementation context, and program objectives.

Explore system functionalities via sandbox environments, user guides, and vendor resources.

Participate in vendor-led training sessions to gain in-depth knowledge of the system's architecture and capabilities.

b) System Configuration & Customization

Configure EMR modules, forms, and workflows based on specific program requirements.

Set up system features such as alerts, clinical decision support tools, dashboards, and reporting modules.

Define and implement user roles and access controls aligned with organizational structure and data sensitivity requirements.

Lead full-scale deployment efforts, including initial setup and environment configuration where applicable.

c) System Maintenance & Optimization

Apply regular system updates, security patches, and performance enhancements.

Ensure reliable system operations through routine data backups, failover mechanisms, and stability monitoring.

d) Technical & User Support

Support change management initiatives including software upgrades and transitions between system versions.

Provide strategic guidance to ensure effective system utilization and alignment with clinical workflows.

e) Data Security & Compliance

Ensure full compliance with relevant data protection regulations (e.g., HIPAA, GDPR).

Safeguard the confidentiality, integrity, and availability of patient data and system information.

f) Coordination with Program Teams, IT, and Vendors

Act as the primary technical liaison among the program team, EMR vendor(s), and internal IT departments.

Coordinate technical support requests, track vendor communications, and ensure timely resolution of outstanding issues.

Maintain structured, transparent communication across all stakeholders to support alignment and accountability.

g) Documentation & Reporting

Maintain thorough documentation of all system configurations, updates, and technical activities.

Provide audit logs and technical reports as needed, ensuring traceability and compliance.

Required Qualification

• Bachelor's degree in Information Technology, Health Informatics, or a related field
• Master's degree will be an advantage

Required Experience

• 5 to 7 years of experience working in Health Informatics, with at least 2 to 3 years of hands-on experience with one or more major EMR platforms (e.g., OpenMRS)
• 10+ years of experience leading EMR implementations or large-scale health information systems will be an advantage.

Required Skills

• Proficiency in configuring and customizing EMR systems (e.g., form design, role setup, reporting).
• Strong understanding of health data standards, interoperability protocols (e.g., HL7, FHIR), and data security best practices.
• Familiarity with SQL, APIs, or scripting for troubleshooting or system enhancements
• Familiarity with clinical workflows, health program requirements, and data reporting needs.

16 Raffles Quay Hong Leong Building, Singapore 048581