Technical on site support

Job description:

Job Title: Technical/On-Site Support - FRP Rebar

Location: Sanand, Lothal

Job Description: We are looking for a dedicated and skilled Technical and On-Site

Support Specialist to join our FRP Rebar team. In this role, you will be instrumental

in providing technical assistance and on-site support to our clients. If you are a

proactive problem solver with technical expertise and a commitment to exceptional

customer service, we invite you to apply.

Technical Support:

· Provide timely and effective technical support to customers via phone, email, or other communication channels.

· Diagnose and troubleshoot technical issues related to FRP rebar and its various

· applications.

· Collaborate with the product development team to understand and resolve complex

· technical problems.

· Document and track customer issues, solutions, and interactions.

· Offer remote assistance to clients, guiding them through step-by-step solutions.

· Keep up-to-date with product knowledge, industry trends, and emerging technologies.

· On-Site Support:

· Conduct on-site visits to client locations for unloading, installing, and maintenance.

· Collaborate with clients to understand their specific technical requirements and provide

· tailored solutions.

· Perform routine maintenance and updates to ensure optimal performance of installed

· products.

· Train clients and end-users on the use and maintenance of FRP rebar.

· Troubleshoot and resolve on-site technical issues promptly and efficiently.

· Collaborate with the sales and customer support teams to provide technical insights during pre-sales and post-sales activities.

Cross-Functional Collaboration:

· Collaborate with cross-functional teams, including sales, customer support, and product development, to ensure seamless integration and support processes.

· Provide feedback on common technical issues to contribute to product improvement and development.

· Participate in regular meetings to share insights, challenges, and solutions with team members.

Requirements:

· Bachelor’s degree in Civil or Structural engineering, or a related field.

· Proven experience in technical support or a related technical role for construction industries. (Preferably related to FRP products)

· Strong analytical and problem-solving skills.

· Excellent communication skills, both written and verbal.

· Familiarity with industry-standard technologies, systems, and protocols.

· Ability to work independently and as part of a team.

· Strong customer service orientation and interpersonal skills.

· Willingness to travel to client locations for on-site support.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person