Technical Supervisor

Job Summary:

We are seeking a skilled and proactive After-Sales Technical Supervisor to join our team. The ideal candidate will be responsible for monitoring and resolving product quality issues, providing technical training, and supporting service centers to ensure customer satisfaction and product reliability.

Key Responsibilities:

• Monitor, follow up, and resolve product quality issues within the assigned region to minimize negative impacts from misunderstandings or product defects.
• Provide comprehensive product knowledge and repair skills training to service center engineers and customer service advisors.
• Conduct onboarding theoretical and practical training.
• Deliver on-site coaching, regular online sessions, and in-person workshops.
• Gather feedback, follow up, and ensure resolution of quality issues while providing effective technical solutions to complex problems.
• Conduct industry research to support continuous improvement and innovation.
• Collaborate with internal teams to ensure product quality standards are met and maintained.

Requirements:

• Education: Bachelor’s degree or higher .
• Experience: Minimum of 3 years in after-sales technical support, preferably within the Middle East.
• Skills:
• Strong technical repair and troubleshooting skills.
• Proficient in Microsoft Office and related software tools.
• Excellent communication and presentation skills.
• Ability to train and guide others effectively.
• Languages: Fluency in English and Hindi is required.

Job Type: Full-time

Pay: Up to AED4,600.00 per month