Technical Support and Installation Specialist

Company Purpose

To provide a great place to work, resulting in personal AND customer satisfaction that exceeds what can be found elsewhere. We accomplish this by being nice, thoughtful, pragmatic as well as excited by service and technology in our lives.

About Us

IT Supplies is a leading provider of digital printing solutions, offering a comprehensive range of products including printers, media, ink and finishing equipment. We are dedicated to helping our customers achieve outstanding results through personalized service, expert advice and innovative solutions. Our commitment to excellence has made us a trusted partner in the industry for over 25 years.

Position Overview

Technical Support and Installation Specialist

The Technical Support and Installation Specialist is an important part of our team based in Rolling Meadows, IL. Most of your time will be in the field traveling to customer sites performing equipment installations and training end-users. This role is our “boots on the ground” and responsible for building positive relationships with customers, peers, manufacturers and vendors. This will be done by living out our Company’s Purpose and making customer satisfaction and technical performance your priority.

This role is full-time based in our Rolling Meadows, IL Corporate Office, 90% travel, 10% in office

Key Responsibilities

· Installation of large format printers and associated equipment and software

· Training customers on the use of installed equipment

· Traveling to customer locations throughout the US

· Assist in maintaining our Solutions Center at Rolling Meadows Corporate Office

· Proficient in all new technology included in our product offering

· Respond to customer inquiries and technical questions in a timely manner

· Report installation details to our Operations Teams

· Perform demonstrations in our Solutions Center

· Create sample prints

· Coordination, set up and staff trade shows

· Coordinate customer installation dates and details

· Create media profiles

· Working with Solution Center Manager to ensure all equipment is demo-ready

· Create how-to videos

· Calibrate printers

· Unboxing, set-up and testing equipment

· Maintaining a professional appearance at all times

· Efficient management and detailed logging of your activity calendar

· Continuous learning of new technology

· Possessing technical expertise on color management, RIP software and print production workflow

· Obtaining certifications on equipment/software IT Supplies will offer

Position Requirements

· High School diploma or equivalent

· At least 21 years old

· Ability to lift and carry at least 75 pounds

· Valid driver’s license with appropriate insurance

· Good driving record maintained throughout employment

· Air and/or car travel with overnight stays often

· Ability to rent a car and qualify for our corporate auto insurance

· Some experience in an installation role or customer service

Physical Demands:

· Ability to lift, carry and and transport heavy equipment, parts and boxes weighing 75+ pounds

· Frequent and prolonged standing, walking, bending, stooping and reaching

· Frequent travel via car and/or plane

Preferred Experience and Skills

· 3 years of experience in an installation role

· College degree in computer or technology field

· Experience installing wide format printers

· Problem solver and constant learner

· Self- motivated and highly organized

· knowledge of RIP software

Our Company and Work Environment

Our commitment to our customers is reflected in everything we do. Excitement about technology fuels how we work and encourages a free-thinking, always learning, growth-minded approach. We work hard and have fun along the way. We lead with kindness of heart knowing the effects are contagious and impact the people we interact with in ways we may never fully know. Our humility reminds us to stay curious and always look for ways to improve. Doing the right thing and leaving a lasting imprint on those around us is why our customers choose to do business with us.

Compensation and Benefits

· Competitive salary and performance-based incentives

· Comprehensive benefits package including medical, dental, vision, disability and life

· Employee Assistance Program

· Paid parental leave

· 401K with employee contribution match

· Generous Paid Time Off policy

· 9.5 paid holidays annually

· Opportunities for professional development and career advancement

· Collaborative and inclusive work culture

This position description is intended to describe the general content of and requirements for performance of the position responsibilities. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements nor meant to exclude other duties as assigned

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Rolling Meadows, IL (Required)

Ability to Relocate:

• Rolling Meadows, IL: Relocate before starting work (Required)

Willingness to travel:

• 75% (Required)

Work Location: On the road