Technical Support Engineer (Civil Engineer)

Join to apply for the Technical Support Engineer (Civil Engineer) role at Dicetek LLC.

The job holder will support the section head in managing assigned projects and facilitate the review of all Value Added Requests and Technical NOC requests from investors, as per the agreed process. The role supports revenue growth through the delivery of high-quality services and effective utilization of resources to maximize profitability aligned with the company's objectives.

Key Accountabilities

1. Assist in reviewing all technical/NOC requests from investors and their representatives, ensuring compliance with company processes and timely responses.
2. Provide assistance to Customer Service for technical requests to ensure smooth operations, including coordination meetings with customers, contractors, and consultants.
3. Prepare and monitor requests using the agreed tracker format and on the system.
4. Design review and issue NOC/exemption fees for land plot investor design submissions according to guidelines and policies.
5. Coordinate with internal teams (DHLE, DCM, CS, Legal, etc.).
6. Provide recommendations and drive initiatives to ensure customer-focused and cost-effective services.
7. Support the section head in conducting feasibility analyses for services and preparing reports for informed decision-making. Maintain records of all statuses.
8. Ensure compliance with all policies, systems, processes, and procedures.
9. Prepare daily and weekly reports as required.

Key Interactions

• Internal: DH, DHRE, DHLE, and their respective departments.
• External: Consultants, investors, contractors, industry bodies, and relevant authorities.

Minimum Qualifications and Knowledge

• Bachelor's degree in Engineering (B.Sc.).
• 4-6 years of experience in project management, design, and infrastructure.
• Experience in project planning, design review, project monitoring, post-contract management, technical review, investor management, customer service, and NOC issuance.
• Exposure to real estate and property development processes.
• Experience with infrastructure development, power, utilities, TIS, and related areas.
• Experience coordinating with authorities like DEWA, RTA, etc.
• Knowledge of authority requirements for infrastructure requests.

Skills and Competencies

• Management, planning, and organizational skills.
• Excellent communication skills in English and interpersonal skills.
• Technical expertise and system/process handling.

Core Competencies

• Execution & Delivery: Result-oriented with a focus on operational excellence and timely solutions.
• Accountability: Responsible for work outputs and their consequences.
• Teamwork & Collaboration: Promotes trust and cooperation within and across teams.
• Effective Communication: Clear, timely, and open communication, seeking and providing feedback.
• Innovation: Encourages new insights and opportunities beyond boundaries.
• Customer Service Orientation: Builds strong relationships by anticipating and responding to customer needs.

Additional Details

Seniority level: Not Applicable

Employment type: Contract

Job function: Information Technology

Industries: IT Services and IT Consulting

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