Technical Support Engineer - Fire Protection Systems

Role Overview

The Technical Support Engineer will provide technical and documentation support to the Sales & Marketing team. The role focuses on preparing accurate technical submittals, data sheets, pre-qualification documents, and quotations for firefighting pump systems and gas suppression systems.

This position bridges engineering and sales by ensuring all deliverables meet project specifications, client requirements, and relevant international standards.

Key Responsibilities

1. Technical Documentation & Submittals

• Prepare and compile technical submittals for firefighting and gas suppression systems in line with project specifications and consultant requirements.
• Develop product data sheets, compliance statements, and supporting documentation for client approval.
• Maintain up-to-date templates and standard documentation aligned with product and regional standards.

2. Quotation & Proposal Support

• Review client inquiries, BOQs, and specifications to prepare accurate technical and commercial offers.
• Coordinate with internal teams to gather technical and pricing data.
• Ensure quotations are compliant, technically sound, and aligned with project scope.

3. Pre-Qualification & Registration

• Prepare company pre-qualification and vendor registration documents for consultants, contractors, and authorities.
• Maintain current company profiles, product certificates, and project references.

4. Coordination & Communication

• Support sales engineers with technical clarifications, compliance matrices, and submittal follow-ups.
• Liaise with design, production, and factory teams for drawings, data sheets, and configurations.
• Assist marketing in developing technical content for brochures, presentations, and online materials.

5. Database & Process Management

• Maintain organized records of submittals, quotations, and related documentation.
• Track revisions and approvals to ensure document control.
• Recommend process improvements for faster and more accurate proposal turnaround.