Technical Support Engineer (German-Speaking)

Job Title: Technical Support Engineer (German-Speaking)

Department: Customer Support

Location: Islamabad, Pakistan (Onsite or Hybrid)

Job Type: Full-Time

About the Role:

We are looking for a German-speaking Technical Support Engineer to join our support team based in Islamabad . In this role, you will assist global customers with resolving technical issues related to web infrastructure , Linux servers , network security , CDN , and Web Application Firewalls (WAF) . You’ll serve as the first point of contact, ensuring timely and effective technical solutions and delivering an exceptional customer experience.

Key Responsibilities:

• Provide Tier 1 technical support to customers via email and ticketing systems in both German and English
• Troubleshoot and resolve issues related to Linux systems, networking, firewalls, CDN, and WAF
• Guide customers through system configuration, usage, and optimization
• Collaborate with Tier 2/3 technical teams to escalate complex issues
• Document known issues, fixes, and create support content for internal and external use
• Maintain professional communication and ensure a high level of customer satisfaction
  
  
  

Requirements:

• Minimum 2 years of experience in technical support, IT helpdesk, or network/system administration
• Good understanding of Linux environments, HTTP/HTTPS protocols, web infrastructure, and basic network security
• Ability to work independently and solve problems methodically
• Strong communication skills in English (written & spoken)
• Basic to intermediate German language skills are required (B1 level or higher preferred)
  
  
  

Preferred Qualifications:

• Familiarity with CDNs, cloud platforms, or cybersecurity tools
• Hands-on experience with customer service platforms like Zendesk, Jira, or Freshdesk
• Understanding of DDoS protection, SSL, and web performance tools
  
  
  

What We Offer:

• Opportunity to work with a global customer base and cutting-edge web security products
• A supportive, collaborative team environment based in Islamabad
• Competitive salary and benefits
• Career growth opportunities in network and cloud security