Technical Support Executive

Job Profile: Technical Support Executive

Education:

• Minimum Qualification: 12th Pass
• Additional knowledge or certification in Computer Hardware, Software, and Networking preferred

Key Skills:

• Strong understanding of computer hardware components
• Knowledge of software installation, configuration, and troubleshooting
• Basic to intermediate networking knowledge (LAN/WAN, routers, switches, IP configuration)
• Ability to diagnose and resolve technical issues both remotely and on-site
• Good command of English (written and verbal)
• Ability to guide users step-by-step to resolve issues
• Customer-friendly communication and problem-solving attitude

Job Responsibilities:

• Provide technical support to customers via phone, chat, email, or in person
• Troubleshoot hardware and software issues on desktops, laptops, printers, and peripherals
• Perform network troubleshooting including internet connectivity, router configuration, and basic network setup
• Install, configure, and update operating systems and software applications
• Handle remote support using tools like AnyDesk/TeamViewer to diagnose and fix problems
• Visit client locations when required to resolve on-site issues
• Maintain logs and documentation of issues, resolutions, and customer interactions
• Escalate complex problems to senior technicians or relevant departments
• Ensure timely resolution and deliver high customer satisfaction

Personal Qualities:

• Strong communication skills
• Patience and ability to handle customer queries professionally
• Willingness to learn and adapt to new technologies
• Problem-solving mindset
• Ability to work independently as well as in a team

Experience:

• Fresher or experienced candidates with basic technical knowledge are welcome
• Internship or hands-on experience in PC assembling or troubleshooting is an added advantage

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Work Location: In person