Technology Specialist - Demand Management

Details

• Department: Market Technology
• Schedule: Monday-Friday, Full time
• Location: Remote
• Salary: $91,107.00-$126,998.00 per year

Benefits

Responsibilities

• Acts as a liaison with other process teams and consults on demand processes
• Secures necessary information & artifacts required to qualify the request.
• Upholds integrity of incoming demand record
• Communicator of demand management process to other departments, business partners, vendors to facilitate and support the demand process
• Coordinates and prioritizes the volume of incoming demand based on process guidelines
• Responds to questions throughout the qualification process
• Coordinates communications, including those Ensures the business owner and stakeholders are kept up-to-date on the request status.
• Facilitates demand scheduling activities in coordination with the estimator
• Maintains knowledge of demand process and tool and supports updates and improvements
• Excellent facilitation skills
• Instills a sense of urgency in driving to completion; escalates issues as needed with demand leaders and internal IT stakeholders
• Writes clearly and succinctly in a variety of communication settings and styles while tailoring the messaging based on audience
• Builds trust and respect with key stakeholders
• Demonstrates proactive behaviors and self-management techniques, including but not limited to, working efficiently, demonstrating adaptability and setting goals
• Demonstrates alignment of principles, values, and behavior with expected organizational culture and values
• Demonstrates good documentation and presentation skills (verbal and written)
• Serve customers as a key point of contact.
• Manage customer expectations and ensures prompt and complete customer service.
• Form productive networks with internal and external customers and the vendor community.
• Produce project plans, RFP's, and RFI's.
• Customize presentations to the interests of the audience.
• Conduct diagnosis of most business problems.
• Design, direct and perform analyses to resolve complex first-time project issues including analysis of technical and economic feasibility of proposed system solutions.
• Design projects with broad implications requiring systems integration of one or more technical platforms.
• Lead design sessions by presenting logical statements of business problems and designs.
• Participate in the design of technical requirements for the application/solution.
• Serve as a staff resource and mentor regarding understanding of architectural systems.

Requirements

• High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.

Additional Preferences

• BS in IT or related field or an equivalent combination of education and/or experience
• 5 + years related experience (demand management, project estimation and planning)
• ServiceNow experience
• Operational familiarity with IT services and experience interacting with vendors as it relates to planning and estimating the delivery of such services
• Healthcare provider industry experience is preferred

Why Join Our Team

Equal Employment Opportunity Employer

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