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Telecommunications Engineer III - (Hybrid - Greensboro, NC)
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Welcome to Ovation Healthcare!
At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.
The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.
We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.
Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit
SUMMARY:
The Telecommunications Engineer III monitors, maintains, and installs the telecommunications infrastructure and voice network components. Working under minimal supervision, this role manages planning, designing, and implementation of MACS (moves, adds, & changes) as well as troubleshooting, monitoring, and maintaining telecommunications infrastructure for voice, VoIP, and Call Centers. Serves as a knowledge source for other team members and a telecommunication project coordinator for complex MACS and other related team projects.
Duties and Responsibilities:
Prepares assessments and troubleshooting aimed at resolving technical issues with respect to voice network and telephony systems in a timely manner. This includes diagnosing telecommunication network problems such as signal loss due to interference, faulty wiring, or miss configuration.
Services as a technical expert for project teams and develop implementation plan for projects requiring telecommunication services by meeting with stakeholders and project to understand their requirements.
Plans, designs, estimate costs, performs installation, and documents MACS by meeting with stakeholders and analyzing floor plans, programming guides, and/or technical specifications.
Corresponds, maintains, monitors, and performs voice network configuration changes of various voice infrastructure equipment & network to enhance performance on telecommunication systems via CLI and GUI interfaces including participation in on-call coverage for off hours.
Collaborates with voice network architects on VoIP network optimization based on technical subject matter expertise.
Logs and follows up on service provider trouble tickets. Monitors and meets with vendors on contractual obligations and performance delivery.
Supports other departments on telecommunication issues by providing guidance through escalated or complex workplace problems
Serves as subject matter expert and mentors junior members of team related to telephony infrastructure and technologies.
Other duties as reasonably required or assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
- A working knowledge of telecommunications is required.
- Superior customer relations and communication skills are required.
- Independent travel to multiple campus locations is required.
- Ability to work weekends and on-call required.
- Possess knowledge of concepts, procedures, and troubleshooting techniques.
- Ability to work independently.
- Attention to detail, thorough in work.
- Troubleshooting experience with telecommunications technologies is preferred.
- Knowledgeable in VoIP, automated call distribution (ACD), voicemail system, and call recording technologies is preferred.
WORK EXPERIENCE, EDUCATION AND CERTIFICATIONS:
- 5 years of Experience
- Bachelor's Degree or equivalent combination of education and experience
- Prior experience with VoIP is Preferred.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
- Reliable high-speed internet connection is required for all remote/hybrid positions.
- Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities.
- A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.
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