Telephone Operator (Female)

• Answer and route incoming calls promptly and courteously.
• Provide information to callers regarding company services, hours, locations, and procedures.
• Transfer calls to the appropriate personnel or department using multi-line phone systems.
• Place outgoing calls on behalf of staff when requested.
• Monitor and manage communication systems, such as switchboards, paging systems, or call queues.
• Take and relay accurate messages when employees are unavailable.
• Assist with administrative tasks, including updating directories, maintaining call logs, or responding to general inquiries.
• Handle customer complaints or concerns and escalate issues when necessary.
• Maintain confidentiality and professionalism when dealing with sensitive information.
• Provide support during emergency situations, following established communication protocols.

Qualifications

• Strong verbal communication and active listening skills
• Excellent customer service and interpersonal abilities
• Ability to remain calm, courteous, and professional under pressure
• Proficiency with multi-line phone systems and basic office software
• Strong organizational and time-management skills
• Attention to detail and accuracy in message taking
• Ability to handle a high volume of calls
• High school diploma or equivalent

Job Type: Full-time