TeleSales Manager

Key Responsibilities:

• Lead, manage and motivate a telesales team of X-Y agents.
• Develop and implement telesales plans, scripts and strategies to meet sales targets.
• Set and monitor KPIs and sales targets; track performance, analyze results, and report to senior management.
• Recruit, train and coach telesales staff; conduct regular performance reviews and coaching sessions.
• Maintain CRM/data records, ensure quality control, adherence to call-handling standards and compliance with company policy.
• Handle escalated customer concerns; ensure high levels of customer satisfaction and retention.
• Coordinate with marketing, product, and other departments to align sales campaigns and optimize lead generation & conversion.

Requirements:

• Bachelor’s degree in Business/Marketing or related field.
• Minimum X years experience in telesales or inside sales; prior management/supervisory experience preferred.
• Excellent communication, sales, negotiation, and interpersonal skills.
• Strong leadership, team-management, coaching, and motivational abilities.
• Proficient in CRM software, MS Office, data analysis and report generation.
• Organized, target-driven, results-oriented, and able to work under pressure.

Job Type: Full-time

Pay: Rs50,000.00 - Rs100,000.00 per month

Work Location: In person