Trade Floor Support Analyst

Trade Floor Support Analyst

We’re looking for a motivated, customer-focused Trade Floor Support Analyst to support end users on a fast-paced trading floor. This is an on-site, hands-on role ideal for early-career technologists who are eager to learn, solve problems, and grow within financial services. You’ll work closely with senior engineers and operations teams to keep traders productive and systems running smoothly.

You’ll be at the center of a high-impact trading environment, learning from experienced engineers and business users. If you’re passionate about technology, love solving problems, and want to build a career in financial services IT, we’d love to meet you.

Key Responsibilities

• Serve as a first-line point of contact for trading floor users; log, triage, and resolve tickets with a focus on excellent customer service.
• Provide day-to-day desktop support for Windows, Microsoft 365 (Outlook/Excel/Teams), and common trading floor tools.
• Set up and support end-user hardware (desktops/laptops, peripherals, mobile devices).
• Support VDI/Citrix sessions and basic remote access tools; escalate complex issues appropriately.
• Troubleshoot basic network and telecom issues (e.g., connectivity, VPN, Wi Fi) with guidance from senior staff.
• Use ServiceNow (or similar) to manage incidents, requests, and changes; keep stakeholders informed on status and resolution.
• Follow documented runbooks and ITIL-aligned processes; contribute to knowledge base articles and FAQs.
• Assist with market data desktop applications (e.g., Bloomberg, LSEG Workspace) under supervision, including Excel add-ins.

What You’ll Learn

• Best practices for supporting a high-availability trading environment.
• Deeper troubleshooting of Windows, O365, VDI/Citrix, and basic networking.
• Exposure to market data platforms and trading floor workflows.
• ITIL processes, ServiceNow usage, and effective stakeholder communication in high-pressure situations.

Qualifications/Skills Required

• 3 years or less of IT support experience (internships, help desk, desktop support, or campus tech roles welcome).
• Strong customer service skills and clear written/verbal communication.
• Familiarity with Windows 10/11, Microsoft 365, basic hardware setup, and common desktop troubleshooting.
• Basic understanding of networking concepts (IP, DNS, DHCP, VPN) and remote access tools.
• Comfortable working on-site in a fast-moving environment with shifting priorities.
• Willingness to learn, take ownership, and follow through on issues.

Nice to Have (Not Required)

• Exposure to ServiceNow or another ticketing system.
• Experience with VDI/Citrix, scripting basics (PowerShell), or Excel power user skills.
• Entry-level certifications (CompTIA A+, Network+, Microsoft 365/Azure Fundamentals).

Additional Details

• On-site role; occasional early/late or weekend support may be required.
• Training, mentorship, and clear escalation paths provided.
• Growth opportunities into senior desktop support, trade floor engineering, or infrastructure roles.

The estimated base salary range for this position is $100,000 to $175,000, which is specific to New York and may change in the future. Millennium pays a total compensation package which includes a base salary, discretionary performance bonus, and a comprehensive benefits package. When finalizing an offer, we take into consideration an individual’s experience level and the qualifications they bring to the role to formulate a competitive total compensation package.