Transportation Manager

Masarra is a leading destination management company committed to delivering exceptional service experiences across the UAE. Our team is dedicated to creating seamless journeys, innovative mobility solutions, and guest experiences that reflect our values of excellence, hospitality, and professionalism.

We are seeking a highly skilled Transportation Manager to oversee Masarra’s mobility and transportation operations across the UAE. This role plays a key part in ensuring safe, compliant, and efficient transport services that support our guests, partners, and business stakeholders.

Job Scope:

Operational Management

• Lead daily transport operations, including fleet deployment, utilisation, dispatch, and inspections.
• Ensure service excellence, SLA adherence, and compliance with transport regulations.
• Optimise routing, scheduling, fleet performance, and capacity planning.
• Oversee incident management, contingency plans, and emergency response procedures.
• Manage manpower planning and operational readiness across all shifts.

Guest Mobility Experience

• Ensure safe, reliable, and high-quality guest transport.
• Address complaints, escalations, and lost-item cases in a professional and efficient manner.
• Maintain and improve guest satisfaction metrics, including CSAT and NPS.

Regulatory Compliance & Permits

• Manage all UAE transport permits (ITC, RTA, Airport, Police, Municipality).
• Oversee licensing, renewals, route approvals, and compliance with all regulatory bodies.
• Coordinate inspections, audits, and regulatory submissions.

Fleet Management & Logistics

• Oversee preventive maintenance schedules and ensure vehicle availability.
• Support leasing and procurement decisions for fleet expansion.
• Monitor fuel usage, maintenance costs, and vehicle lifecycle.

Commercial & Revenue Support

• Support revenue-generating services such as Yas Express, premium transfers, and charters.
• Work with Sales and Commercial teams on pricing, utilisation, and revenue optimisation.
• Track operational performance, profitability, and service demand trends.

Financial Management

• Manage transport OPEX/CAPEX budgets.
• Lead procurement processes, including PR/PO/RFI/RFQ, vendor reconciliation, and invoice reviews.
• Provide monthly financial summaries and variance reports.

Supplier & Stakeholder Management

• Manage transport suppliers, hotel partners, airport authorities, and destination partners.
• Coordinate mobility operations for major events and new project launches.
• Oversee internal booking systems and demand management processes.

Qualifications & Experience

Essential:

• Bachelor’s degree in Business, Logistics, Transport Management, or a related field.
• Minimum 5 years’ experience in transport operations, fleet management, or logistics.
• Strong experience in vendor management and operational planning.

Desirable:

• Lean/Six Sigma certification.
• Knowledge of UAE transport regulatory frameworks (ITC, RTA, DoT, Airport Authorities).

Skills & Competencies

• Strong understanding of transport logistics and fleet deployment.
• Proficiency in MS Excel, routing tools, and GPS/telemetry systems.
• Excellent communication, stakeholder management, and leadership skills.
• Strong analytical, organisational, and reporting capabilities.
• Ability to handle emergencies, escalations, and high-pressure operational situations.