Travel Consultant - Dnata Corporate Travel

Travel Consultant - Dnata Corporate Travel

Join to apply for the Travel Consultant - Dnata Corporate Travel role at dnata Travel Group

Job Purpose

dnata Travel Group, represents the travel division of dnata, one of the world's largest air and travel services providers. Consisting of more than 20 leading international travel brands, we are proud to serve our global customer base as a leading, award-winning travel services provider.

As a Travel Consultant, you will be a front-line staff member, part of a 24/7 team, who provides clients and potential clients superior and consistent quality of travel services. You will sell airline tickets, travel-related products, and give travel-related information while proactively servicing our customers via various channels (retail, phone, WhatsApp, email), supporting them with queries, amendments, proactive disruption management, and travel bookings. The main focus is to convert maximum number of enquiries into sales through efficient and friendly customer service.

Responsibilities

• Provide the highest standard of customer service to all clients whether Retail, Government or Corporate, using all tools that are made available. Attend all customer queries in a timely and appropriate manner.
• Build valuable relationships with customers & suppliers, ensuring tone of voice, language and contact are in line with our brand guidelines and ensuring a positive result for our clients.
• Offer products, services, and loyalty programmes that are contracted by dnata Travel and provide information on destination and product to all customers to ensure that it meets their travel requirements.
• Maximise the sales/consultation opportunity to cross-sell/upsell any relevant auxiliary product to maximise revenue. Drive additional ancillary revenue through the sale of tours, excursions and activities.
• Inform customers about mandatory requirements covering their journey such as passport, visa, health and insurance requirements as well as other details such as check-in place and time.
• Maintain excellent working relationships with clients to update them on new products and services while at the same time working towards constantly improving those relationships.
• Listen to our customers carefully, understand their exact needs and requirements, wow them through our surprise and delight service. Put things right when things go wrong, ensuring that our customers leave with only a positive experience of us.
• Ensure that all forms of contact are handled quickly and with a friendly can-do attitude, whilst achieving and exceeding service & sales performance targets against key performance indicators.
• Adhere to all of the set standards of our customer feedback program, and any internal audit standards to ensure that we comply with the expected benchmark defined by the customer audit team.

Qualifications

• Experience in commercial/Sales/Reservations/Ticketing/Travel & Tourism/Customer Service.
• Someone who really understands the importance of exceptional customer experiences and exceeding our customers' expectations.
• A confident communicator with proven persuasive and influencing skills.
• Thrives on a busy service and sales environment and is self-motivated to achieve performance & business targets.
• Positive attitude and enjoys working as part of a team.
• A flexible approach with the ability to adapt to different people, customers, challenges and ways of working.
• Someone who wants to keep developing and able to take accountability for their own learning.
• Ability to really listen to the customer, quickly identify their needs and think ahead to anticipate them.
• Excellent attention to detail and understands the impact of errors on the business and customer.
• IT literate and quick to learn.
• Flexibility to work shifts, including evenings, weekends and public holidays.

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it's like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website .

Seniority Level

Entry level

Employment Type

Contract

Job Function

Management and Manufacturing

Industries

Travel Arrangements