Travel Counselor

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Functional Description -

· This is a Travel Back-Office support role for Lodging Rate Audits for online & offline selling channels

· The candidate is required to work on GDS, review PNRs, compare booking rates etc.

· Should have sound knowledge of GDS – Sabre and should be able read/articulate the booking level details

· Should possess travel knowledge especially Lodging

· Candidate will be required to action PNRs/Cases and ensure timeliness & accuracy of tasks assigned

· Candidate should be result oriented and should be able to resolve queries from market/stakeholders

· Should be a self-starter & quick learner with ability to multi-task

· The incumbent shall ensure compliance with SLA and other internal guideline, policies related to the business area he/she will be part of

· Should be able to maintain excellent quality along with high productivity

Qualification –

• 1-3 Years of experience in travel industry is preferred or should have good knowledge of travel industry operations especially Lodging
• Strong written and verbal communication skills
• Attention to detail is must and experience with handling quality tasks will be preferred

• Ability to review large volumes of data and document findings

• Strong will to win in a dynamic and fast-paced environment
• Should not be on any form of counseling or action plan
• Player with positive attitude and flexibility.
• Self-starter with ability to execute with minimal supervision
• Basic PPT preparation skills. (Preferred)
• A self-motivated team player
• Intermediate Excel skills, preferred requirement
• Familiarity with Data Reporting capabilities. Understanding of tools like VBA, Power BI will be an added advantage
Should be flexible to work in 24*7 environment

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.