T&T Senior Consultant - Operations, Industry & Domain Solutions (FSI Business Analyst) - MY

T&T Senior Consultant - Operations, Industry & Domain Solutions (FSI Business Analyst) - MY

Service Line / Portfolios: Engineering, AI & Data

Location: Kuala Lumpur, MY

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

Typical engagements

• Front office / sales and service transformation
• Omni-channel customer journey and experience design
• Digital enablement and platform implementation

Key Responsibilities

• Gather and document business requirements for lending products, processes, and systems through interviews, workshops, and research.
• Analyze current lending processes, identify inefficiencies, and recommend improvements to optimize operations and mitigate risks.
• Support solution design by translating business requirements into functional specifications and process models.
• Assist in user acceptance testing (UAT) and validation to ensure solutions meet documented requirements.
• Prepare process documentation, user guides, and training materials to support system adoption.
• Collaborate with stakeholders, including loan officers, underwriters, risk managers, and IT teams, to ensure alignment and resolve issues.
• Contribute to project planning, progress tracking, and reporting using project management tools.
• Ensure compliance with relevant regulatory and industry standards throughout project activities.

Requirements

• Tertiary qualification in a business, actuarial, finance or technology discipline
• Currently enrolled in an MBA program or have obtained the qualification with a well ranked institution
• Minimum 6-8 years of working experience in the Consulting Industry and/or Financial Services Industry - Banking Institutions
• Knowledge of Southeast Asia market, the core trends and drivers, with proficiency in articulating regulatory, economic, technological, and business impacts on key institutions
• Experience in business analysis on lending projects within banking or financial services.
• Proficiency in requirements gathering, process analysis, and documentation.
• Strong analytical and problem-solving skills, including data analysis and interpretation using tools such as Excel.
• Effective communication and stakeholder management skills.
• Ability to work collaboratively in cross-functional teams and manage competing priorities in a client-focused environment.
• Experience supporting or delivering lending system implementations (e.g., loan origination or servicing systems).
• Exposure to commercial lending processes or experience in relevant business roles (e.g., Relationship Manager, product owner, or similar).
• Familiarity with general ledger (GL) principles and regulatory requirements as they relate to lending.
• Knowledge of digital transformation, automation, and industry-specific lending platforms (e.g., FIS, Finastra).
• Experience with change management, end-user training, and adoption support.
• Familiarity with process modeling tools (e.g., BPMN, Visio) and requirements management tools (e.g., Jira, Confluence).
• Understanding of payment processing, AI, and risk management as they specifically relate to lending operations.

Due to volume of applications, we regret that only shortlisted candidates will be notified.