UFS/LOSS CONTROL SUPVR

SUMMARY OF RESPONSIBILITIES: This class is responsible for supervising, coordinating, planning, and prioritizing the operations and daily activities of the Utility Field Services and Loss Control operations of the Public Works Commission, for managing the field installation and programming of AMI Smart Meters as well as timely account shutoffs on delinquent accounts to minimize write-offs and for ensuring that all meters are properly read, on time and accurately. The position is responsible for supervising the Revenue Protection Program to minimize financial losses due to theft and tampering and for approve resolution to tampering cases, working with local, state and federal law enforcement officials on cases involving illegal activity, handling difficult and sensitive customer complaints. Responsibilities include, but are not limited to, serving as liaison with other departments/units of the PWC to train individuals to detect tampering; handling personnel issues/concerns; analyzing methods/procedures used in field service, meter reading and other functions; instructing in new policies/procedures/changes; visiting field/meter sites; assuring that materials/equipment/tools/supplies are available for services and maintaining inventory of materials/supplies; delegating/monitoring/evaluating work output/assigning the work of staff; providing technical advice/strategy to staff on customer relations issues/methods; approving leave/time sheets; implementing/interpreting/maintaining policy, procedures, and processes; processing orders/requisitions/requests for services/requests for forms/applications; preparing/presenting staff reports; making arrangements for staff meetings/safety meetings/appointments/schedules as delegated. Supervision is exercised over a staff of technicians and others as assigned. Operating under general supervision of the Sr. Customer Programs Officer, latitude is allowed for independent judgment in carrying out the details of the work. Extended hours and on-call availability may be required. Performs related work as required. EQUIPMENT OPERATED: Computer, calculator, communication, and other equipment, as required.

FULL PERFORMANCE KNOWLEDGE, SKILLS, AND ABILITIES: Thorough knowledge of safety rules/regulations/ procedures; thorough knowledge of methods/practices/techniques/procedures involved in the Utility Field Service and Loss Control sections; thorough knowledge of legal issues involving theft of utility services; thorough knowledge of the streets/route layouts/meter locations; thorough knowledge/understanding of the various utility rates/schedules; good knowledge of supervisory concepts and practices including budget, personnel, purchasing and administrative functions; skill in using computers and applicable software as well as ability to troubleshoot and resolve system problems; ability to process work/forms/materials involving computations with a high degree of accuracy; skill in performing accurate mathematical computations; ability to analyze situations/data and make sound effective recommendations based on facts and the validity of the case; ability to research/maintain accurate records, reports, and files; ability to plan/organize/schedule/assign/train/monitor/evaluate staff; ability to communicate effectively both orally and in writing; ability to respond to/resolve customer requests/concerns; ability to train/orient/teach skills to new employees and inform others of changes in policies/ procedures; ability to supervise people and multiple projects and monitor/evaluate work of staff; ability to deal with employees, customers and all contacts with tact and maintain control in sensitive/difficult and complex situations; ability to develop and maintain effective working relationships with customers, the general public, officials, vendors, contractors, and all levels of employees.

MINIMUM QUALIFICATIONS: (either)

(A) Graduation from a two (2) year accredited university/college or technical school with a degree/certification in electric systems, electronics or related field and a minimum of three (3) years of progressively responsible experience in utility field services/meter reading working in/for a utility which includes lead worker or supervisory responsibilities; OR

(B) Graduation from high school or possession of a high school equivalency diploma and a minimum of seven (7) years of progressively responsible experience as defined in (A) above; OR

(C) An equivalent combination of education, training, and experience as defined in (A) and (B) above.

SPECIAL REQUIREMENTS: Must possess and maintain a North Carolina Driver’s License.

PHYSICAL REQUIREMENTS: Must be able to perform the essential functions of the position.

SAFETY HAZARDS: Inclement weather, loose animals, insects, and variety of structural environments.

PROTECTIVE EQUIPMENT: As required in the Public Works Commission’s Safety Manual.

EMPLOYER’S RIGHTS: This job description is general and illustrative of the kind of duties required of this position. It is not exhaustive and does not contain a detailed description of all the duties that may be assigned to the incumbent occupying this position.

Grade 413 $73,301-$96,575/Exempt