UI/UX Designer

>Lead end-to-end design process, from discovery and research through prototyping, usability testing, and delivery.

>Drive UCD strategies that align with product vision, technical constraints, and business objectives.

>Establish design frameworks and reusable patterns for consistency across multiple product families.

>Work closely with Product Managers to define product requirements, prioritize features, and align design goals.

>Partner with Engineering teams to ensure technical feasibility and high-quality implementation.

>Facilitate customer workshops, interviews, and co-design sessions to gather insights and validate concepts.

>Identify opportunities to innovate and improve existing product experiences.

>Support the ideation and development of new products, ensuring they meet user needs from day one.

>Create prototypes, wireframes, and design specifications to clearly communicate ideas to stakeholders.

>3+ years of UI/UX design experience, including strategic design leadership.

>Proven track record with UCD methodologies in complex product environments.

>Strong portfolio demonstrating multi-product family design experience.

>Human factors and ultra efficient design for faster time in motion results expected in contact center agent-based software design.

>Multi-platform common UX moving from Web to mobile and event desktop applications.

>Expertise with design tools such as Figma, Sketch, Adobe XD, or similar.

>Excellent communication, facilitation, and presentation skills.

>Experience collaborating with cross-disciplinary teams (product, engineering, customer success).