Vendor Development Line Manager

Join our Team

About this opportunity:

We are excited to announce the opportunity to join Ericsson as a Service Delivery Line Manager. In this role, you will have the chance to support our service sales both directly and indirectly by utilizing our unit resources. This position involves understanding and aligning with our overall Service Delivery Processes, Models, Tools and Strategies, all while ensuring our work is executed within the scope of OHS requirements. The role expands to cover responsibility for our internal workforce as well as ARPs/ASPs. Following the Ericsson Leadership Framework, this position invites an influential leader who values promoting the corporate values, ethics, and organizational culture to drive an excellent performance.

What you will do:

Lead ASP workforce planning to ensure sufficient, competent field resources aligned with rollout demand.

Drive ASP performance management, monitoring delivery KPIs, quality trends, and adherence to SLAs.

Strengthen ASP capability through structured coaching programs, targeted upskilling, and competence development plans.

Ensure governance & compliance with technical standards, HSE policies, and deployment processes across all ASPs.

Facilitate cross-functional coordination with PMO, Quality, Technical Support, and Logistics to remove deployment blockers.

Implement continuous improvement actions to reduce defects, improve delivery efficiency, and standardize best practices

The skills you bring:

Competency Management, SRM Process, Merlin and data analytics.

Capacity Planning, SRM Process, forecasting tools and data analytics.

Strategic Planning.

Sales process.

Financial structures for Service Delivery.

Work Level Agreement (WLA) and Service Level Agreement (SLA).

Financial Acumen.

Customer Insights.

Employee Performance Management.

Market insights.

Ericsson Business Processes Knowledge.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Egypt (EG) || Cairo

Req ID: 770549