Verizon Customer Service Associate

Apollo Executives is looking for a Customer Service Associate with a passion for problem-solving. Representing Verizon FiOS in King of Prussia, the Customer Service Associate will provide more than just answers; you will offer tailored solutions. Our firm empowers the Customer Service Associate to utilize their attention to detail, ensuring every customer understands and benefits from the transformative speed and reliability of the FiOS network.

As a Customer Service Associate, you will develop deep expertise in the Verizon FiOS product lineup, from revolutionary fiber-optic internet to integrated wireless solutions. The Customer Service Associate role in client support and service coordination is crucial for customer satisfaction, providing them with the practical experience and leadership foundation for a lasting career in client services.

Core Functions of the Customer Service Associate

• As a Customer Service Associate, you will guide customers through Verizon FiOS service options, helping them choose fiber internet, TV, and phone packages that match their needs and usage habits.
• Resolve service inquiries and account issues with professionalism and empathy, ensuring customers feel supported and receive timely solutions.
• Verify account details and manage documentation to prepare customers for smooth activation, installation, and service readiness.
• Keep CRM records updated with customer interactions, service milestones, and account changes to support campaign tracking and retention.
• Spot upgrade opportunities by reviewing usage patterns and sharing insights that enhance satisfaction and drive service adoption.
• Work with fellow customer service associates and internal teams to resolve service challenges, streamline onboarding, and uphold Verizon FiOS standards for customer care and territory growth.

Education & Experience Needed for the Customer Service Associate

• High school diploma or GED required; studies in business, communications, or marketing preferred.
• Prior experience in customer support, retail, or field-based outreach, ideally within telecom, hospitality, or subscription-driven industries.
• Strong interpersonal and communication skills, with the ability to listen actively, explain service options clearly, and build trust with customers.

Preferred Skills for the Customer Service Associate

• Knows how to translate tech into plain language; fiber doesn’t have to be complicated.
• Brings patience and positivity to every customer interaction.
• Treats CRM updates like mission-critical data, clean, timely, and precise.
• Works well with others to keep the customer journey smooth and frustration-free.
• Learns fast, asks smart questions, and grows like it’s part of the job.

Job Type: Full-time

Pay: $880.00 - $1,290.00 per week

Benefits:

• 401(k)
• 401(k) matching

Work Location: In person