Vice President - Acquiring Business

Key Responsibilities

Strategic Leadership

• Define and execute the merchant acquiring strategy aligned with overall acquiring business objectives.
• Drive P&L ownership for merchant acquiring - covering POS, e-commerce, and omnichannel payment solutions.
• Identify and prioritize high-value industry segments and merchants across retail, hospitality, logistics, and digital commerce.
• Support the SVP in developing long-term roadmaps for acquiring expansion, profitability, and market share growth.

Business Development & Partnerships

• Build and lead merchant sales and partnership teams across sectors and channels.
• Develop partnerships with banks, fintechs, PSPs, and card schemes to enhance product reach and economics.
• Drive merchant onboarding and retention programs supported by strong relationship management and analytics.

Product & Operations

• Work with Product, Engineering, and Risk to launch new payment acceptance solutions -including softPOS, payment links, and APIs.
• Oversee merchant operations, including KYC, risk management, settlements, and dispute resolution.
• Enhance operational efficiency through automation, digital onboarding, and robust service governance.

Financial Management & Governance

• Own the revenue and cost model for merchant acquiring and ensure healthy unit economics.
• Monitor performance metrics - volume growth, attrition, margin, uptime, and SLA compliance.
• Ensure adherence to regulatory, PCI DSS, AML, and scheme compliance requirements.

Leadership & Collaboration

• Lead a high-performing team of key account managers, business development and partnership professionals.
• Collaborate closely with internal stakeholders across product, risk, finance, and compliance.
• Represent the merchant acquiring business in industry and partner forums.