Vice President, Operations, Naperville, IL (01)

Description

About Five-Star AudioVisual

Founded in 1995, Five-Star AudioVisual, Inc. is a boutique audiovisual company proudly serving the luxury hospitality market. We partner with premier hotels, resorts, and event venues across the U.S., delivering the highest level of service to our clients and their guests.

For nearly three decades, Five-Star has remained at the forefront of innovation; combining cutting-edge technology, creative strategy, and personalized service to craft immersive experiences. We become a true extension of our partners, embracing each property’s history, culture, and character to produce events that reflect their unique brand and vision.

Why Join the Five-Star Team?

At Five-Star, our success is built on long-term partnerships, exceptional service, and passionate people . We employ the most enthusiastic, creative, and flexible professionals in the industry;valuing every team member as an essential part of delivering extraordinary experiences.

Our team members embody the Five-Star Way ® ; passion, knowledge, integrity, and drive-to consistently deliver the Absolute Opposite of Ordinary ® in performance, values, and service.

Reports to : Chief Operating Officer

Primary Objective:

Provide management and oversight, on all operational policies and procedures. Demonstrate a commitment to excellence, client service, and field support at all times. Collaborate with all senior leadership and management to ensure the meeting of the Company’s objectives. Drive for results with a passion for achievement and a proven record of successful strategic planning and implementation.

Essential Duties and Responsibilities:

• Coordinate with various teams and stakeholders as required to assess budget, revenue, personnel, and operational needs
• Lead status update meetings on operational policies and procedures
• Travel to partner locations to assess operations, team functionality, and client relationship management
• Attend sales pitch meetings and present operational objectives
• Assist in the oversight of new partner/property openings – personnel, budget, gear procurement and installation, etc.
• Oversee all team operations, ensuring projects are completed on time and on budget
• Manage production agenda and budget
• Responsible for the overall successful operation of the Company
• Manage a diverse, multi-disciplined team of professionals
• Set clear goals and objectives for the team
• Delegate responsibilities to subordinates and provide guidance and direction
• Liaise between other members of the leadership team and subordinates
• Evaluate subordinates, providing constructive feedback
• Manage employee concerns through collaboration with HR
• Contribute to the maximization of efficiency and productivity
• Maintain acute awareness of market and industry trends
• Other related duties as required and/or assigned
  
  

Qualifications

Experience and Qualifications Required:

• Bachelor’s degree in business management or related field; MBA or master’s in related field is a plus
• 5+ years significant experience in the industry; leadership or management experience preferred
• Exceptional communication skills, both written and verbal
• Strong team-building skills and ability to motivate others
• Team-player mindset and willingness to collaborate
• Willing to take responsibility and act independently when necessary
• Exceptional customer service or hospitality experience required
• Excellent interpersonal and negotiation skills.
• Planning Skills – able to effectively plan ahead
• Organization Skills – ability to manage multiple projects and tasks
• Problem Analysis – Ability to breakdown problems and find solutions
• Valid Driver's License and a clean driving record are required to operate a Company vehicle
• This job requires the candidate to undergo and pass a background check in accordance with local laws and regulations
  
  

Full-Time Benefits

• 401(k) with matching
• Roth 401(k) with matching
• Medical, Dental, and Vision Insurance
• Health savings account
• Life insurance
• Paid sick time
• Vacation time
• Company paid holidays