Warranty Technical Administrator

PAPE’ KENWORTH – NORTHERN CALIFORNIA AREA

WARRANTY TECHNICAL ADMINISTRATOR:

Are you the kind of technician who thrives on solving problems, decoding warranty policies, and making sure every dollar is accounted for? Do you have a sharp eye for detail, a deep knowledge of service work, and a knack for navigating claims with precision? Are you ready to transition from the shop floor to a vital, impactful role that still leans on your hands-on experience?

Pape’ Kenworth, a premier capital equipment dealer in the West, is looking for an organized and energetic Warranty Administrator to join our team.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ Team!

WHAT YOU’LL DO:

As our Warranty Technical Administrator, you’ll use your experience as a dealership technician to manage warranty processes and ensure maximum reimbursement from Paccar and other allied product manufacturers. You'll become an essential part of our service team by connecting technical expertise with policy compliance, all while keeping customers informed and claims on track.

Day-to-day tasks will include:

• Reviewing and processing warranty and parts claims accurately and promptly, ensuring all necessary job details are captured.
• Opening, authorizing, and reviewing warranty work orders.
• Following up on rejected or disputed claims to recover eligible warranty costs.
• Maintaining current knowledge of warranty policies, procedures, and documentation via literature and an up-to-date service library.
• Acting as the go-to resource for coworkers and customers with warranty-related questions or requests.
• Ensuring all warranty documentation is complete, clear, and submitted in a timely manner.
• Interpreting and applying vendor warranty policies across all relevant teams.
• Supporting a safe, productive work environment and performing other assigned duties as needed.

While this role is in-office, this team member may choose to work out of any of the following branches: French Camp, CA, Morgan Hill, CA, Sacramento, CA or San Leandro, CA.

WHAT YOU NEED:

• At least 5 years of experience as a dealership technician with a strong understanding of warranty work.
• Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs.
• Excellent customer relations and communication skills.
• Ability to perform at a high level in a fast-paced and team-oriented environment.

Compensation: $32-40/hr (Depending on Experience)

Why work for Pape’:

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.