Workplace Operations Coordinator

Workplace Operations Coordinator - New York

Under the direction of the Workplace Operations Lead, we seek a Workplace Operations Coordinator to help run our New York office. The Workplace Operations Coordinator performs all tasks to present a welcoming and professional office experience for all staff, clients, and guests.

What You’ll Be DOING

What will your essential responsibilities include?

• Put the customer at the heart of everything we do and drive a customer first culture by investigating and reporting on customer satisfaction to flag issues
• Answer and direct calls in a timely and professional manner
• Act as receptionist and provide a seamless, welcoming experience. Manage visitor and vendor access.
• Perform walkthroughs of the space, ensuring communal and meeting spaces are fit for purpose for all visitors, internal and external.
• Act as the first point of contact; troubleshoot facilities issues (lighting, heating, air conditioning, flooring) reporting to building management and vendors for repair.
• Stock supply rooms, pantries, conference rooms, reception area and wellness rooms.
• Submit and track invoices through corporate expense system (Coupa)
• Assist with new hire orientation including ensuring access is prepared, giving office tours and completing I-9 Verification
• Provide mailroom and delivery services including overall management of mail services.
• Order, invoice, receive, store, and distribute supplies and deliveries as required and perform remote tasks for offices without onsite Workplace presence.
• Partner with Workplace Coordinator peers across the Americas portfolio to share best practices and provide consistent service delivery.
• Support requests from partners across the business for events and initiatives within our space.
• Provide guidance and seek input from others as needed to achieve the best result possible.
• Perform other duties, as assigned.
  
  

What You Will BRING

We’re looking for someone who has these abilities and skills:

Required Skills And Abilities

• High school diploma or an equivalent combination of training and experience; Associate degree
• The ability to take initiative, direction and prioritize accordingly
• Flexibility and friendly demeanor are essential qualities for an individual in this position
• Excellent interpersonal skills and clear written and verbal communication skills
• The ability to be adaptable, solutions oriented.
• A positive and collaborative attitude
• Experience with Microsoft 365 products
• The ability to lift up to a maximum of 40 pounds
• The ability to work from our NY office full time beginning at 7am
  
  

Who WE Are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter
  
  

Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.
  
  

For more information, please see Sustainability at AXA XL.

The U.S. base salary range for this position is $45,100 to $71,300 USD.

Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2025.